poor customer service. far too many smoking sections

Carnival Splendor Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 10, 2016
Ship: Carnival Splendor
Cabin Type: Balcony
Cabin Number: 7375
Traveled As: Family (older children)
Reviewed: 2 years ago

Very unique ship, shows were good and the 9 piece band was fantastic. But on the down side. eating at the same table, same restraint and basically the same food fetus very boring. They close most of the buffet restaurants so your stuck eating the same food over and over again. They don't seem to care about cleanliness in the restaurants and buffets. They don't have anyone at the entrances promoting the use of hand sanitizer like the other cruises I've been and the sanitizer stations are not easily accessible. The tables don't get cleared promptly and dirty dishes sit on the tables for a while. They employ more people to sell alcohol than they do to clean the reading area. The customer service is none existent. None of the rules area enforced which leads to people being able to smoke pretty much where ever they want. And that's with the huge smoking area they provide. Three floors on the starbour side are dedicated smoking Ares which should be enough but isn't. You complain about it to customer service and they tell you to stop complaining about it.  I won't ever cruise with carnival again nor would I recommend it.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

If your a smoker and don't really care about food quality this is the shop for you.

5 out of 5
5 out of 5
5 out of 5
Was this review helpful? 5

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top