A little co-operation PLEASE!

Carnival Splendor Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 30

Overall rating:

3 out of 5
Verified Review
Carnival Splendor

7 Night Canada & New England (New York Roundtrip)

Sail date: September 27, 2015

Ship: Carnival Splendor

Cabin type: Inside

Cabin number: 1315

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

So a beautiful  Fall cruise......well sort of! Being chased by a hurricane wasn't expected but what can you do?? Mother Nature will do what she wants. What we didn't expect or appreciate was the lack of communication and effort to solve a significant problem that we encountered on the very day of boarding. Boarding in New York at one o'clock, we headed to our room. Now, granted, we weren't expecting the Presidential suite but we did expect to have a room that would accommodate the 3 senior citizens that paid to be in that room. What we were told we would have was a room with a queen size bed and a sleeper sofa. What we go were two twin beds and two bunk beds in the ceiling. Now I don't know about you, but at our ages, none of us were capable of making that climb up those stairs, even once, not alone a few potty calls all night long. Not to mention one hip replacement and one plate in the foot of each of two of the passengers. So.....the phone calls began to rectify the situation and continued until 11:30 that night. We were told there were no other rooms available, a roll away bed would be brought, then no, there are no roll away beds on the ship. No one seemed to know what was or wasn't available and nothing was being do by any one. My husband moved the two twins together up against the wall to make room for US to throw the bunk bed mattresses on the floor for one of us to sleep on. Why any of us at our age and having paid for proper accommodation should have to sleep on the floor, but that looked like what was going to happen. One more trip by me down to the desk, at 11:30 pm. and guess what....a room was suddenly available. So, my 70 year old husband had to move his sister, by himself, at that hour , up 5 floors to the available room. not a good way to start a cruise and not a good impression left for his sisters first time cruise experience. A nice girl named Georgia was the only one that seemed to care and eventually tried to help so kodoos to her. I also felt that there were a lot of attitude problems with some of the staff we were dealing with. Other than that, a typical cruise. I must say, the entertainment on this ship, the Splendor, was Excellent! We've been on many cruises and this was far the best we've seen on a consistent, nightly basis. Huge productions with singing, dancing, fabulous costumes and props. Food was good and plentiful, as usual. Ports of calls were good, even if we didn't get into Halifax due to the rough seas. All in all, it is what it is, and you make the best out of things that you can. So, keep on traveling, enjoying , and experiencing life!

Ship experiences

Food and Dining

5 out of 5
Typical and plentiful.

Onboard Activities

3 out of 5


5 out of 5

Children's Programs

3 out of 5
No kids with us this trip

Service and Staff

1 out of 5
Not very helpful, but Georgia did try to solve our problem.

Ship Quality

3 out of 5
Decore a little out dated and gaudy. Clean and ship shape. Room steward, amazing.

Cabin / Stateroom

Typical two passenger cabin. Not suitable for 3 senior citizens. Adequate room for two and luggage.

Ship tip

Don't miss the evening shows in the Spectacular Lounge. Great entertainment nightly.

Ports of call

New York, New York

5 out of 5
Take in the 911 memorial and the new Freedom Tower. Hustle and bustle of NY is crazy and fun.

Boston, Massachusetts

5 out of 5
Lots of history and sights. Fun, friendly people every where.

Portland, Maine

3 out of 5
Cute little city. Take the train ride. Short but sweet.

Halifax, Nova Scotia

5 out of 5
Couldn't get into port because of the rough seas but I have been there before and it is certainly worth seeing. Peggy's Cove speaks "New England" loud and clear.

Saint John, New Brunswick

5 out of 5
Have to check out The Bay of Fundy and the crazy rock formations. Beautiful Fall colors.
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