A little co-operation PLEASE!

So a beautiful  Fall cruise......well sort of! Being chased by a hurricane wasn't expected but what can you do?? Mother Nature will do what she wants. What we didn't expect or appreciate was the lack of communication and effort to solve a significant problem that we encountered on the very day of boarding. Boarding in New York at one o'clock, we headed to our room. Now, granted, we weren't expecting the Presidential suite but we did expect to have a room that would accommodate the 3 senior citizens that paid to be in that room. What we were told we would have was a room with a queen size bed and a sleeper sofa. What we go were two twin beds and two bunk beds in the ceiling. Now I don't know about you, but at our ages, none of us were capable of making that climb up those stairs, even once, not alone a few potty calls all night long. Not to mention one hip replacement and one plate in the foot of each of two of the passengers. So.....the phone calls began to rectify the situation and continued until 11:30 that night. We were told there were no other rooms available, a roll away bed would be brought, then no, there are no roll away beds on the ship. No one seemed to know what was or wasn't available and nothing was being do by any one. My husband moved the two twins together up against the wall to make room for US to throw the bunk bed mattresses on the floor for one of us to sleep on. Why any of us at our age and having paid for proper accommodation should have to sleep on the floor, but that looked like what was going to happen. One more trip by me down to the desk, at 11:30 pm. and guess what....a room was suddenly available. So, my 70 year old husband had to move his sister, by himself, at that hour , up 5 floors to the available room. not a good way to start a cruise and not a good impression left for his sisters first time cruise experience. A nice girl named Georgia was the only one that seemed to care and eventually tried to help so kodoos to her. I also felt that there were a lot of attitude problems with some of the staff we were dealing with. Other than that, a typical cruise. I must say, the entertainment on this ship, the Splendor, was Excellent! We've been on many cruises and this was far the best we've seen on a consistent, nightly basis. Huge productions with singing, dancing, fabulous costumes and props. Food was good and plentiful, as usual. Ports of calls were good, even if we didn't get into Halifax due to the rough seas. All in all, it is what it is, and you make the best out of things that you can. So, keep on traveling, enjoying , and experiencing life!