worker in Port Canaveral (Orlando) checking point is very rude and his attitude is not acceptable

Carnival Splendor Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 11

Overall rating:

1 out of 5
Verified Review
Carnival Splendor

8 Night Bahamas & Florida (New York Roundtrip)

Sail date: August 29, 2015

Ship: Carnival Splendor

Cabin type: Oceanview

Cabin number: 2222

Traveled as: Family (young children)

Reviewed: 9 years ago

Review summary

we have a bad experience of this trip . At the  Port Canaveral (Orlando). workers at checking point took my daughter's water bottles , my daughter was so sad at the beginning , then a man gave us attitude and being rude , made my daughter cried . he even said "IF YOU ARE NOT HAPPY , DON'T GO ON SHIP "  what's wrong with him ???? It was an vacation time , we needed some relax , we don't need to take any attitude/ pressure for him . really wanna say to this guy  "IF YOU DONT LIKE YOUR JOB , DONT DO IT "   We don't like to spend money on a company that has worker treated us bad again . WE will never cruises with CARNIVAL again 

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
nice and clean

Ports of call

New York, New York

3 out of 5

Port Canaveral, Florida

1 out of 5

Nassau, Bahamas

3 out of 5

Freeport, Grand Bahama Island

1 out of 5
Was this review helpful? 11

17 Comments

ItJustMyReaction    9 years ago

It's moving to Miami soon. I'm booked in March leaving from Miami

rncrispy    9 years ago

yep it CLEARLY states in all the paper work that it will be confiscated UPON embarcation, however that does NOT excuse rude behavior ON his part

joanmck16    9 years ago

maybe splendor of the seas. sailed twice on carnival splendor with daughter never a problem. guys at checkpoint only doing their job and keeping you safe.

SonjaLyn    9 years ago

1 bad apple don't spoil the whole bunch girl.

BDRebel    9 years ago

After reading it carefully (five times) I have to wonder if the man that gave the OP the attitude was a port employee or a passenger? Apparently not the same one who took the water bottle.

noname111    9 years ago

Originally posted by: BAK1061

I also get the feeling this poster is going to all the sites complaining about their experience, trying to garner sympathy for their plight.   

but that's how I see it

If that is the strategy, it did not work on me :/  There is something off about this story though, I agree.

BAK1061    9 years ago

first, I'm going to guess there is some sort of language barrier going on here.  I'm also guessing there is more to this story.  Obviously, the poster did not read his/her cruise contract, did not go to Carnivals site ( or any site ) to find out what to expect at embarkation.  So, my question could be, who was rude first ?  What was said by the OP when the bottle was taken ?   We don't know because it's a one sided story.  I also get the feeling this poster is going to all the sites complaining about their experience, trying to garner sympathy for their plight.   

but that's how I see it

rickatl    9 years ago

Security agents at port work for another company hired by carnival

Juneclvage    9 years ago

Splendor has sailed from New York since May and has only done cruises to New England and Canada the month of September! Splendor was nowhere near Orlando!

noname111    9 years ago

The one star rating is because of one "rude" person?  If that is all it takes to ruin an entire cruise for you and your daughter, I am hard pressed to say anything else. Hope your next vacation is a better experience.

glomarrone    9 years ago

Sorry to read that the rudeness of a worker in the terminal ruined your entire cruise for you.  Also, I'm sorry that your daughter had her water bottle confiscated.  However, it has been well made known by Carnival that no plastic bottles will be permitted to be brought on the ship.  I don't like it, either.  I hope that you got the name of the employee and reported his conduct to the port and to Carnival.  He was most likely a port employee, not a Carnival employee.  If there are several reports of his behavior, perhaps he will be questioned and reprimanded.  

JusMe    9 years ago

So because of one rude person you gave every other employee, the ship, the food, the entertainment and the ports one star ?  

I suggest you drop a letter to Carnival Cruise lines,  this web site is not part of Carnival and Carnival does not read it.   I hope you got his name.  It is company policy that no plastic bottles be taken on the ship.

I hope your next cruise goes better for you. 

skyerider    9 years ago

I thought the checkpoints or part of customs

CrusinTim    9 years ago

Just wondering, how old was your daughter?

evy65    9 years ago

I believe it's Miami based but goes out of port Canaveral also

deboftheseas    9 years ago

you aren't allowed to bring water on carnival anymore, you can pre order it to your stateroom for 2.99 a case

SUECHAN    9 years ago

Worker at checking point is also part of cruises line , please be polite to customer thanks

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