Generally poorly managed with low variety of food and entertainment

Ship personnel generally nice but either not well informed or just all new. They gave conflicting directions on the ship; couldn't answer basic questions about procedures at ports; and just passed the buck.

Entertainment was really low-end:

-the one musical show was pretty decent High School. 

-they relied on the same things over and over

-one night of comedy was OK, but not significant

-a lot of what they called "entertainment" was kareoke and amatuer hour.

-when they actually had a variety of entertainment activities (once), they scheduled all of them at the same time.

-there was a piano bar, but it was used almost exclusively for their sales programs. They sold art works, jewelry and probably time sharing.

-I think they considered gambling their primary entertainment.

Food was essentially the same thing every day in the buffet. On two mornings they had one person making omelettes for the entire ship. Hard pancakes; hard, dry toast, overcooked potatoes.

There was one "customer service" desk. They either wouldn't answer key questions, or gave false answers. Their explanation of the transfers from the ship to Cabo were an outright lie. Their explanation of leaving the ship at Long Beach was completely off the wall.

They made it clear that if we made arrangements for shore excursions through the travel agent who booked the cruise it was our own problem that we wouldn't get off the ship in time to get there. Really obnoxious about that. 

On the last day, they described the final morning as "relaxation time", in which the entire ship had to vacate their rooms by 8:30, and had to wait on two decks while they set up for debarkation.  We didn't get off until 11:30, and we weren't nearly the last.  Their idea of "relaxation" is a lot different than mine. And there was no effort to make that time more pleasant. Nor was there any information about the status or what we had to go through. Nor was there any attempt to stage the debarkation so some people could sleep late. It was army-style:  everyone be there by 8:30, and we'll take care of you at our convenience in the next few hours.

I was not impressed!