really bad cust service!!!!

Carnival Miracle Cruise Review to Caribbean - Southern

Experience: 4-6 cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

1 out of 5
Verified Review
8 Night Exotic Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: March 27, 2011
Ship: Carnival Miracle
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago

carnival needs to improve their cust service.
after booking with 1 1/2 month prior, we paid $840 per person. we were told by carnival that very unlikely prices were going to drop because this was a very popular cruise. 3 days prior to departure cruise was $549.00 almost $300 less per person. we contacted who contacted carnival and they said that the only thing they could do was to upgrade us to an oceanview which we considered more like an downgrade instead of an upgrade because of the kind of cabin they were offering us wasn't at all much better than the one we were already assigned. carn ival would't do anything else about it. agent said that it was carnivals decision and when we contacted guest services at the ship they said we needed to talk to . they didn't even follow up with us. after we were told they would contact us with an answer next day, they never did until we had to contact them again. after going back and forth they told us there was nothing they could do and they said we had to contact when coming back home. In the past we had a similar experience with royal caribbean and they credited us back hassle free.

Food and Dining

5 out of 5


3 out of 5

Service and Staff

1 out of 5
waiters, housekeeping and some other staff were very nice and friendly. But guest services really needs to improve in their service.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
5 out of 5
3 out of 5

Pros: food

Cons: the cruise price dropping $300 since we booked it to departure and carnival doing nothing about it

Recommends Carnival Miracle? No.

Was this review helpful? 1

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top