no more magic

Main dining room wasn't ideal. Plenty of empty tables and they sat us right next to another couple and so close that our waiter had to go between the other party and us to serve us. Steakhouse was ok except the steak had a thick piece of white fat where you wouldn't expect it. Right in the middle of the meat. Guys bbq was good one day and so so another. Limited hrs, sea days only..Guys burgers were good except when they were cooked beyond recognition. Fries were good when properly cooked. Best fries on ship. Sometimes under done and other times over done. Needs consistency. Limited hrs but daily. Burrito at the cantina wasn't bad..Limited hrs. Pizza was decent. Like a bar type pizza. Open late but not 24hrs like it stated on the website. Only thing 24 hrs is the soft serve ice cream machine on 10 in lido market place. Deli was ok, open till 11. Buffet needs help. Seasoning and proper cook doneness would go a long way. If you ate something that was eh, your happy.

They need better entertainment. Norwegian is like Broadway compared to this ship. Theater seats are stiff, uncomfortable with no legroom. Stage was nice.

Waiters were ok. Stewards were ok. Customer service needs to learn that they're in the hospitality business

I paid for a premium vista balcony 8473. Small aft room with a decent wrap around balcony. Room had a terrible odor of sewage, outhouse smell. Couldn't stay in it. Front desk said she had a room on 9 for the night. Guy came out and said no, put us on 6. Said we had a nice cabin. I said I paid extra for that balcony but couldn't stay there. 6 is noisy, by the theater. Sleep there for the night, and they'll get maintainable to try and diagnose and find what might be the problem. Come back at 9 and see what can be done. That was 2am. Go back down at 9and guy at desk said housekeeping said there was no smell, did we go to the room to check? No, we were told to come down here, why would we go there? So much for maintainable trying to find the problem, housekeeping said it's ok. Unacceptable, that smell irritated our sinuses and throat and we weren't going back. That room had blue filters over the AC vents to try and mask the odor. Didn't see them anywhere else on the ship. No soap in the bathroom. Luggage sheet usually on the bed was tossed on the 1 chair the room had. Toilet paper was water damaged and stained and didn't notice until after it was used. It had the fold which means housekeeping was they. Thought it was a design until the disgusting realization that it was damaged. Took about 3 days to not feel from that smell. Felt it wasn't healthy to stay in room. Woman from the platinum desk comes over with an attitude with a smile. Said we had 2 options, go back to booked room or stay in the noisy downgraded room. Said there is no other option. Clean Air over balcony and we took the downgrade. I wanted a refunded on the difference of the room. She said we had to take that up with the main office after the cruise. Days later they call in our downgraded room 6241, and ask how's the room? Does it still smell? Really? I'm in a different room. Offered us a steakhouse dinner. A round of drinks, have drink package. A bottle of wine and the last was onboard credit. Told her I feel if I accept any of that the main office will say we are ok with the downgrade. We're not.