AGENTS ARE LAZY NON INFORMATIVE WASTE OF TIME PEOPLE, PLACED A COMPLAINT WHERE HAD SOMEONE REACH OUT DIDNT CARE ABOUT MY CONCERNS OR TRY TO RESOLVE THEM JUST STATED WOULD COACH THE AGENT. CARNIVAL OVERALL IS PRETTY GOOD, AWESOME SERVICE AND PEOPLE ON BOARD ENGAGED AND HAPPY. NEED TO FIX THE DRINK PACKAGE AND OFFER SOMETHING FOR ADULTS WITH KIDS SO COULD HAVE A CHANCE TO ENJOY 6-8 DRINKS A DAY FOR HALF THE PRICE OF THE CURRENT PACKAGE WHICH IS ABOUT 12-18 DRINKS A TODAY WHICH ISNT LOGICAL WITH KIDS AROUND. FREEPORT SHOULD BE SKIPPED AND ADD ANOTHER HALF MOON CAY DAY INSTEAD. PIXELS NEEDS A REALITY CHECK WITH PRICING AND OFFERS, ISNT ACCURATE FOR FAMILIES.
Embarkation
3 out of 5
Baltimore port is slow
Ship experiences
Food and Dining
3 out of 5
Truffles was good great service food was hit or miss, the lido buffet isn’t good, the deli and burrito spot are good, guys is really good, desserts good, breakfast buffet bad, drinks are watered down, sushi really good.
Onboard Activities
3 out of 5
2 of 3 comedians great, show performers great, pools are small hot tubs over crowded. Seems like this ship is based more for single adults or adults without kids because drink package is only suitable for that group, casino bars lounges serenity all based upon groups without children, Camp ocean seemed boring.
Entertainment
5 out of 5
Steel drum dj was good, 2 of 3 comedians hilarious, shows were great.
Children's Programs
1 out of 5
Kids didn’t like enough to stay said was boring seems understaffed
Service and Staff
5 out of 5
All the service was above average, people seemed happy and open and concerned with you. Except pixels photos although I purchased over $200, it was absurdly over priced and they don’t care nor trying help with any bundles or rewards.
Ship Quality
4 out of 5
I was pleasantly surprised on what was on the ship as far as the design and details because it’s not that large of a ship
Cabin / Stateroom
5 out of 5
Not that large but suitable with kids bunk beds, the balcony size was nice, bathroom and shower were fine, the so called king size bed was 2 twin frames and 1 mattress which dipped and sunk. The housekeeper was the best.
Ship tip
Reevaluate with kids If you have drink package, eat breakfast at truffles , be prepared for pixels Photos ignorance, ship is really passed for adults without kids the entire 2nd level is casino and bars and lounges for adults only along with the spa and serenity deck. Also avoid Freeport and margaritaville on Turk.
The alcoholic drink packages are only worth it unless you are going to drink the max amount of drinks a day otherwise, better to go alacart for alcoholic drinks instead.
You can buy drinks a la carte without paying for a drink package. Nothing is stopping you. Some people act like you can only drink if you pay exorbitant prices for a package.
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