disapointing cruise

Carnival Legend Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
7 Night Exotic Western Caribbean (Tampa Roundtrip)
Sail Date: March 20, 2011
Ship: Carnival Legend
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 6 years ago
Overall cruise was very nice. Customer service desk representatives very impolite,not customer friendly,not knowlegable, double charged card. Has medical issue would not help with bill, would not accept my insurance, asked me to call a friend to pay for it.finally gave them my master card. Then they charged all on master card instead of my original card on file without permission. Dining room service was excelent, Room was always clean, children's variety of food in dining room was chicken nuigets and fries for all 7 days.Ports choices fair.Price line reservation person told us with hadicap sticker we can park at port for free however when we got to the port we had to pay $115.00. We had free parking at the hotel, however it was to late to return to hotel so we had to spend extra 115.00. restrictions with price line and their customer service would not recomend to anyone.The apologize over and over and never resolve issues

sailed before on a Carnival and it was always great however, not sure if it was the cruise members that made the experience where I would not recemend the Ledgend.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
historical coba ruins were absolutely breat taking
3 out of 5
very nice. definatelly recomend cave tubing
3 out of 5
very commercial not pleased
5 out of 5
zip line and beach absolutely breat taking. lot's of fun beach fantastic. Best port of all

Pros: Rhotan Island,Hunduras

Cons: Customer service desk

Recommends Carnival Legend? No.

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