A Horrible Experience

Carnival Legend Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall Rating:

1.0 out of 5
Verified Review
7 Night Exotic Western Caribbean (Tampa Roundtrip)
Sail Date: January 09, 2011
Ship: Carnival Legend
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago
We were looking so forward to our first cruise, but this turned out to be a nightmare, the thermostat in our room was broken and the temperature was so cold you had to stay covered up with clothes and all blankets you could fine. The customer staff was very rude and said we had told the wrong people about the thermostat being broken. and that it was our fault that i now was sick. They did give me around a 112.00 credit toward my 1,700.00 cruise. My medications and Dr. bill was over 100.00. The customer staff could have been much more positive instead of making me feel that I was at fault for reporting this to the wrong staff members.

Food and Dining

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
a little better, but still not much to see
3 out of 5
1 out of 5
very poor island not much to see
1 out of 5
very poor island and not much to see.

Pros: n/a

Cons: Customer Service

Recommends Carnival Legend? No.

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