A Horrible Experience
Carnival Legend Cruise Review to Caribbean - Western
7 Night Exotic Western Caribbean (Tampa Roundtrip)
Sail date: January 09, 2011
Ship: Carnival Legend
Cabin type: Balcony
Traveled as: Couple
Reviewed: 13 years ago
Review summary
We were looking so forward to our first cruise, but this turned out to be a nightmare, the thermostat in our room was broken and the temperature was so cold you had to stay covered up with clothes and all blankets you could fine. The customer staff was very rude and said we had told the wrong people about the thermostat being broken. and that it was our fault that i now was sick. They did give me around a 112.00 credit toward my 1,700.00 cruise. My medications and Dr. bill was over 100.00. The customer staff could have been much more positive instead of making me feel that I was at fault for reporting this to the wrong staff members.Ship experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
Pros: n/a
Cons: Customer Service