I'm really not a big fan of Carnival but we reserved this cruise because a friend of ours was on it and we wanted to join her.
Embarkation
2 out of 5
The exterior sidewalk was a narrow, congested mele of discourteous people. It was very difficult to navigate with a walker and people balked or even refused to make way for persons with disabilities attempting to navigate to the special services area.
Ship experiences
Food and Dining
3 out of 5
Food at the Lido Market was slop. Food at the main dining room was inconsistent, sometimes good and sometimes poor. Service in the main dining room was sparse and the servers were overworked. The redeeming factor were the bars which, aside from Guy's Pig and Anchor, were very good. Pig and anchor bartenders tended to stay at one end of the bar and ignored patrons at the other end.
Onboard Activities
1 out of 5
Pools were cold, people stake out their claim on lounges and couches and disappear for hours and nothing is done about it by staff. We had no interest in rollercoaster rides and such.
Entertainment
4 out of 5
Comedy acts were good with the exception of the Kumbaya moment during the second half of the late-night comedy act in the Jubilee Theater.
Service and Staff
4 out of 5
We had a mixed response from the waiters in the Pacific Dining Room and Lido Market. We expressed our dissatisfaction to a crew officer. Mr. Putu, our room steward was fantastic. He did and excellent job at cleaning our room and provided service to us that helped make our crouise experience better. His skill at making towel animals is great and gave us great enjoyment when we returned to our room after his devoted attention. Putu was always cheerful and greeted us with a smile at every encounter. Nicola, our wonderful Bartender at the Golden Mermaid Lounge was very entertaining and friendly and his skills and mixology repertoir is second to none. We were repeat customers whenever he was on duty because he was simply the best on the ship.
Ship Quality
4 out of 5
Design was great but this ship has many small problems and bugs that need to be worked-out.
Cabin / Stateroom
4 out of 5
The cabin was a typical Balcony Cabin at mid-ship, lower deck. I do criticize the fact that such a new ship still doesn't provide for any electrical (110-220V) outlets bedside. For the many passengers who utilize CPAP breathing devices, we must string an unwieldy extension across the floor from the opposite wall which presents a tripping hazard. Our balcony door was broken and could not be opened for the first two days. This required a temporary fix wherein the locking mechanism was removed from the door and the door opened merely with a push. The only way to secure the door was to engage the Child Lock at the top of the door. One good point was, unlike Norwegian cabins, that we had no problem getting a walker through the doorway. The heavy, hard to move block that resides under the desk/counter is next to useless. It weighs a "TON" making it difficult to move.
Nothing but a money maker for the cruise lines and operators. This place is in the middle of nowhere, far from any popular attractions. cheap real estate where they built a fake town that charges 7 plus dollars for a Mexican Beer. What a rip off.
My only criticims are that you force passengers from multiple ships to funnel through a tight, and I mean very tight, duty-free junk shop that causes a lenghty backup of people pushing and shoving their way through the gauntlet of over-priced booze and smokes, hawkers and speed bumps that stop to browse and hold up everybody behind them because there is no room to navigate around them. Carnival built this terminal on the farthest end of the planet forcing people to either remain near the port or hire expensive taxis merely to travel a few of kilometers. Next time I go to Cozumel by cruise ship it will be on Norwegian which has a port right in the center of town.
A bit confusing as we were self-assist for baggage but required wheel chair service for debarkation. Guest services gave us a debarkation letter "Q" and said it would be 0930hrs to debark. We were instructed to go to the Golden Mermaid area for wheel chair assistance. Once there, the only groups of people to be placed in the Queue to depart were called by baggage tag number and not letters. I intervened with the coordinator and were were placed in the queue. Otherwise, we would have never been calld upon to depart.
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