Walmart Level Customer Service
Carnival Imagination Cruise Review to Mexico
4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)
Sail date: April 05, 2015
Ship: Carnival Imagination
Cabin type: Suite
Cabin number: U107
Traveled as: Family (older children)
Reviewed: 9 years ago
Review summary
bad Cruise experience fortunately i have cruised with many other lines so i know how wonderful a cruise can be. The customer service was horrible the porter for our room asked if we removed the blanket from the bed during the day (which i don't know under what circumstance we would remove a blanket) and when we asked to another blanket to placed on the bed of our children due to the cold weather he stated and i quote there are no more blankets on the ship!!!! WTF. This cruise was horrible i will never take Carnival again !!! Ever It truly is the Walmart of Cruise Lines people smoking every where seemed like no designated areas. Guest services was the worst !!!!!! Who scripts their responses PLEASE BE WARNED CARNIVAL IS A RIP OFF YOU GET WHAT YOU PAY FOR!!!!!
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
PLEASE BE WARNED CARNIVAL CRUISE LINES IS A RIP OFF THE WALMART OF CRUISE LINES YOU WILL BE DISAPPOINTED TRUST ME!!!!!
Ports of call
Long Beach (Los Angeles), California
4 Comments
lvfordguy 9 years ago
I was on this ship twice last year and never had any issues with the staff. In fact I would say they were very good. No this isn't a luxury cruise line, go Disney, Princess, NCL if your looking for that, just be prepared to pay and be on ships with many more people per sq foot, as Carnival keeps the ratio of passengers relatively low for the size of their ships.
glomarrone 9 years ago
I have not cruised on this particular Carnival ship but I have cruised on many other Carnival ships. Sorry to read that you experience was poor. I always enjoy my Carnival cruises but have never encountered what you describe. I suggest you return to the other cruise lines that did satisfy you. You will be happier.
JusMe 9 years ago
I have cruised on this ship a few times. I have also done most of the major cruise lines. Yes it is Carnival, Yes it is an older, smaller ship but if you go to have fun you will have a great time. I joke and call Carnival the floating Walmart, yet I keep going on it because it can be a lot of fun. On the 3 and 4 night trips it is very casual where I can wear jeans and a long sleeve shirt to "Cruise Fancy" night.
If you get on the ship thinking your on Celebrity or HAL you will be disappointed. If you get on the ship for a few days o casual fun you will have a good time. Just remember the low cost of the cruise that caught your attention will also catch the attention of anyone can can afford that low price.