Walmart Level Customer Service

Carnival Imagination Cruise Review to Mexico


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1.0 out of 5
Verified Review
4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)
Sail Date: April 05, 2015
Ship: Carnival Imagination
Cabin Type: Suite
Cabin Number: U107
Traveled As: Family (older children)
Reviewed: 2 years ago

bad Cruise experience fortunately i have cruised with many other lines so i know how wonderful a cruise can be.  The customer service was horrible the porter for our room asked if we removed the blanket from the bed during the day (which i don't know under what circumstance we would remove a blanket) and when we asked to another blanket to placed on the bed of our children due to the cold weather he stated and i quote there are no more blankets on the ship!!!! WTF.  This cruise was horrible i will never take Carnival again !!! Ever It truly is the Walmart of Cruise Lines people smoking every where seemed like no designated areas.  Guest services was the worst !!!!!! Who scripts their responses PLEASE BE WARNED CARNIVAL IS A RIP OFF YOU GET WHAT YOU PAY FOR!!!!!

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

PLEASE BE WARNED CARNIVAL CRUISE LINES IS A RIP OFF THE WALMART OF CRUISE LINES YOU WILL BE DISAPPOINTED TRUST ME!!!!!

3 out of 5
Was this review helpful? 4

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