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Awful Cruise Service

Carnival Horizon Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

2.7 out of 5
Verified Review
Carnival Horizon

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: March 30, 2024

Ship: Carnival Horizon

Cabin type: Balcony

Cabin number: 9429

Traveled as: Family (young children)

Reviewed: 6 months ago

Review summary

This was an extremely disappointing vacation. The service staff overall was not welcoming, happy or even grateful for tips etc. The towel service poolside attendant always was extremely rude and irritated with the guests. The restaurant food was Mediocre at best and the meals took hours to complete. It was my 25th cruise overall and the worst service i have ever experienced.

Embarkation

5 out of 5
Fine

Ship experiences

Food and Dining

1 out of 5
The Food was terrible

Onboard Activities

3 out of 5
Camp ocean was fun for the kids but the counselors were all crabby and not welcoming

Entertainment

2 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5
Waiters took forever at dinner. Took no less than 2 hours to eat a meal

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Made was a great room attendant but the glass windows on the ship were filthy on our balcony

Ship tip

Dont do it

Thumbs up

Ports of call

Miami, Florida

5 out of 5

Kralendijk, Bonaire

4 out of 5

Oranjestad, Aruba

3 out of 5
I loved the port but it is ridiculous that we had to be back on board at 2:30pm. It was too short of a time to enjoy the island
Thumbs Up

La Romana, Dominican Republic

3 out of 5
yes we went to a resort excursion
Thumbs Up

Amber Cove (Puerto Plata), Dominican Republic

1 out of 5
It was awful. THe port was nice but there were 10,000 people there due to two cruise ships being in port at the same time. WAY TOO MANY PEOPLE
Thumbs Up

Disembarkation

1 out of 5
Since Carnival changed its policies, we did not hear the message to order luggage tags until too late. I was expecting them the night before debarkation in our state rooms and that did not happen
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2 Comments

byhisgrace     6 months ago

Sorry 😳
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natelorip     6 months ago

Wow. Service must have really gone down hill since we were onboard in January. We had a great time.
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Other reviews of this sailing

My overall experience was nice, however they need to do better with the food they serve. We pay so much money to get less than mediocre food served. The ship was not that great. The lobby was small. The events were wonderful especially family feud.
Definitely coulda been better
Fun for the family