This was my 3rd time cruising and it was my worst experience. Food was disappointing. I asked for someone to call me regarding my concerns and never received a call. My daughter had a peanut allergic reaction and was told that we would have to take her to the medical office at the front of the ship and we were at the back of the ship. She couldn't breath and there was no sense of urgency. I felt like cattle and just another number.
Embarkation
3 out of 5
Took 6 hours to get our luggage delivered to our room
Ship experiences
Food and Dining
3 out of 5
Buffet food options were minimal and redundant. Only opened one side of the buffet so it was crowded. Needed more allergy free food options.
Onboard Activities
4 out of 5
Entertainment
4 out of 5
Service and Staff
1 out of 5
2 out of 3 of our excursions were canceled. I understand weather and port changes can not be controlled but feel that staff could have been more accommodating. We should have been told sooner to allow for changes. They wanted to charge me $400 more only because it was going out of a different port. Also, found out last excursion was canceled after getting off the boat and in town. I feel Carnival should have told us before getting off the boat. I feel it was a shady way if doing business because again I had to pay more money for a lesser excursion.
Ship Quality
1 out of 5
Elevator wait times was ridiculous. It was a new Elevator system and it was not efficient. We had a medical emergency and waited 10 minutes and ended up having to run down 8 flights of stairs since we couldn't wait any longer. Grand Harbor suit room was a joke. Games were few and what they had was missing pieces. Play Station didn't work. No movies available.
Cabin / Stateroom
2 out of 5
Not what was pictured. Bunks are in the ceiling not in a L shape like the picture. There was only 1 toilet but thought there was 2 because it said 2 bathrooms.
Ship tip
Offer solutions rather than "no" and move on to the next person.
This is my 3rd time cruising and it was the 1st time that I was unable to get a scheduled time. My husband and I continued to get error messages when trying to sign up for a time. We had to finally settle for a "checked baggage" time but didn't check our bags.
our experience on the Horizon in February was just the opposite. we prefer the new elevator system, many don't realize you need to push the button for the number of riders, this eliminates getting a car that can't accommodate everyone. cant reall comment much on the buffet issue as we rarely eat at the buffet. the medical issue definitely needs to be addressed (i too have a food allergy and understand the urgency of anaphylaxis). all in all we enjoyed our time on the Horizon....
Lunch and dinner buffets have different choices every day, based on the MDR menu. There are dozens of places on line that show the cabin layout. They cut to one line 30 minutes before closing.
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