The hold that you put on my account for $853 is completely unacceptable. I only owed you $357 which was also taken out. The hold you put on my account for the additional $853 caused my account to be overdrawn. The entire experience should have been better organized, especially getting off the ship. In addition to the disorganization, it was very hot and my wife almost passed out. You really should be more careful. I would not recommend Carnaval Cruise to anyone and I will not be doing a Carnaval Cruise again
Embarkation
2 out of 5
It was extremely disorganized
Ship experiences
Food and Dining
2 out of 5
The food was mediocre
Onboard Activities
3 out of 5
The two live shows I caught were good but the two comedians I saw were lame. DJ Cookie cut off the songs and changed them just as we were starting to dance.
Entertainment
2 out of 5
The two live shows I caught were good but the two comedians I saw were lame. DJ Cookie cut off the songs and changed them just as we were starting to dance.
Service and Staff
1 out of 5
Nikki our server was fabulous! Jasper our porter was so kind and thoughtful.
Ship Quality
3 out of 5
Everything was clean but the layout of the ship was very confusing and the maps were hard to read.
Cabin / Stateroom
1 out of 5
We were pleased with our cabin.
Ship tip
Don't! Because they will put an $800 hold on your account that will cause your bank account to be overdrawn. And there's no one you can talk to about it! All you can do is send an email which only generates an automatic response. Completely unacceptable!
I was a cost at every 5 ft by someone trying to sell me something! There was no beach accessible and there was nothing to do except by merchandise I didn't want! Or weed! I really did not enjoy this part of the trip.
The beach was beautiful when we finally told the driver we wanted to go. We were misled by the person running the buses. He told us that we would be taken to the beach. However, he lied to us. We ended up on a tour bus. We never would have made it to the beach if we had not mentioned it to our driver. She was very kind.
It was completely disorganized and horrible! We almost missed our flight because it took so long to get off the ship. I have never had an experience. Terrible! And we paid for a bus but we couldn't get on the bus that we paid for because we missed it!
@genevamfox Thanks for sharing your review with the Cruiseline.com/Shipmate Community. If you would like to share your experience with Carnival, here is contact info: Phone: 800-764-7419
Website: carnival.com
Email: guestcare@carnival.com
Appreciate your detailed feedback. Glad you enjoyed your cruise, in spite of the hold on your money (this situation is covered by other comments). Sorry it caused issues.
It's your bank that does the hold. Carnival tells them to release as soon as the get balance due. It's your bank who can hold for 10 days. Next time put cash on your account. All cruise lines will do thus. And, get a flight after 12...that is always recommended.
Sounds like you had an awesome time all around. Might want to check with the other cruise lines about what they put on hold before you book with them and you may be surprised. And when the other cruise lines stop at those ports, they MAKE SURE there is a beach right there and noone talks to their guests. .
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
