Service did not meet expectations

Carnival Horizon Cruise Review to Caribbean - Western

Nk29

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 33

Overall rating:

3.2 out of 5

Verified Review

6 Night Western Caribbean (Miami Roundtrip)

Sail date: March 13, 2022

Ship: Carnival Horizon

Cabin type: Balcony

Cabin number: 11209

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

We were extremely unhappy that Carnival waited until Less than 14 days to CHANGE the WHOLE ITINERARY!!! We specifically chose the cruise based on the Ports of Call. We understand that issues can arise while cruising and changes may be necessary, but to change EVERY PORT when a traveler has very limited options to make changes is disingenuous. In situations like this, Carnival should offer some type of compensation for having made a change of that magnitude. Yes, it's in the contract they can make changes, but with all the cruise companies available to travelers, you would think they would want to do something to make it right. I voiced this issue to multiple Carnival customer service reps and was given the standard line that "it's a difficult time.." blah blah blah. We really aren't sure if we'll travel with Carnival again.

Embarkation

5 out of 5

Appointment times worked well and kept the lines moving to quickly board ship

Ship experiences

Food and Dining

3 out of 5

The food was generally good. Guy's Cheeseburgers were excellent and so was the outdoor pizza

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Comedians A-Train and Mike Delamont(?) were excellent.

Service and Staff

2 out of 5

Service was not to the standard of the past. Barely ever saw our room steward, room was only serviced once a day, he did help when asked, but just wasn't around much. At the main dining room, wait staff didn't engage with us very much, we weren't asked if we wanted to order anything from the bar (and seeing other tables order bar service it took a long time). It was just not as enjoyable as our past experiences with Carnival.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Size of cabin was good, glass on door, balcony, and windows needed cleaned more frequently .