Service did not meet expectations
Carnival Horizon Cruise Review to Caribbean - Western
![Carnival Horizon](https://cruiseline-shipmedia.imgix.net/ship_ext/carnival_1/1_1036_d_Horizon_320.jpg?auto=format,compress&w=160&h=120&)
6 Night Western Caribbean (Miami Roundtrip)
Sail date: March 13, 2022
Ship: Carnival Horizon
Cabin type: Balcony
Cabin number: 11209
Traveled as: Family (older children)
Reviewed: 2 years ago
Review summary
We were extremely unhappy that Carnival waited until Less than 14 days to CHANGE the WHOLE ITINERARY!!! We specifically chose the cruise based on the Ports of Call. We understand that issues can arise while cruising and changes may be necessary, but to change EVERY PORT when a traveler has very limited options to make changes is disingenuous. In situations like this, Carnival should offer some type of compensation for having made a change of that magnitude. Yes, it's in the contract they can make changes, but with all the cruise companies available to travelers, you would think they would want to do something to make it right. I voiced this issue to multiple Carnival customer service reps and was given the standard line that "it's a difficult time.." blah blah blah. We really aren't sure if we'll travel with Carnival again.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Eat a Guy's Cheeseburger!
Ports of call
Amber Cove (Puerto Plata), Dominican Republic