We truly enjoyed going to all the ports but was probably one of the worst cruises we ever had on ship. We loved this ship the first time but it was really different this time. We are not cruisers that require a lot but it was totally out of Carnival character. This was our fifth cruise since they started back and it was truly the worst.
Embarkation
4 out of 5
It was actually the best part of the ship.
Ship experiences
Food and Dining
2 out of 5
Our second time on Horizon and it definitely has went downhill. The food quality and service was not up to usual standard for Carnival. The food selection was the same every day and it took hours to eat in main dining room. Crew all seemed new and untrained.
Onboard Activities
4 out of 5
IMAX theater was great.
Entertainment
4 out of 5
Watched some performances on ship that were really good.
Service and Staff
3 out of 5
Too many passengers for the amount of crew. All the crew seemed new and untrained. We hardly saw any officers around like on other ships. Stand forever waiting to be seated and then nobody knew the table numbers.
Ship Quality
4 out of 5
Liked ship layout but not clean as normal.
Cabin / Stateroom
4 out of 5
Liked our cabin but room cleaning was rushed because too many rooms to clean. Forgotten towels etc that never happened before.
We're booked on Sept 25th for our 7th anniversary and I'm praying their service gets better by then. Thank you very much for your feedback. So your next cruise is flawless.
I completely agree with you.. Just got off the ship March 13th and couldn't have had a worse carnival cruise. Ship was very beautiful but Food was awful, service was not the best And we had a problem in our state room that no one came to fix after we complained. Hope they get their stuff together before my October cruise!
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