Carnival Sucks!
Carnival Horizon Cruise Review to Caribbean - Southern
8 Night Southern Caribbean (Miami Roundtrip)
Sail date: November 27, 2021
Ship: Carnival Horizon
Cabin type: Inside
Cabin number: 10210
Traveled as: Singles/Friends
Reviewed: 2 years ago
Review summary
Very disappointing. Began with first delay of evacuation of a passenger. Kept awake many nights by loud engine noises to later find out the engine failed and we wouldn't be stopping at 2 ports. Miserable being out to sea for 6 days with the same repetitive activities. I expected at least a partial refund for the inconvenience after sending a request to customer service. Guest care service agent GARY RODRIGUEZ replied basically telling me that I'm not entitled to any refund for the cruise. Overall I felt like the entire cruise was a waste of valuable time and money. It's a shame that Carnival chooses to offer a small gift of as compensation for this terrible experience which was of no fault of mine. Returning $69 for port charges was not a gift, it belonged to me since I didn't visit the ports. I paid $1400 for two passengers and we spent nearly an additional $5000 on board. All we received was a mere $200 on board credit, that is insulting and appalling. I will never cruise with Carnival again so 25% off the next cruiseis of no valueto me either. .Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't go.
Ports of call
Bonaire, Netherlands Special Municipality
La Romana, Dominican Republic Did not visit port
Amber Cove (Puerto Plata), Dominican Republic Did not visit port