Carnival Sucks!

Item: Carnival Horizon
Rating: 2.8
Author: munnyboo

Carnival Horizon Cruise Review to Caribbean - Southern

munnyboo

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 31

Overall rating:

2.8 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: November 27, 2021

Ship: Carnival Horizon

Cabin type: Inside

Cabin number: 10210

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Very disappointing. Began with first delay of evacuation of a passenger. Kept awake many nights by loud engine noises to later find out the engine failed and we wouldn't be stopping at 2 ports. Miserable being out to sea for 6 days with the same repetitive activities. I expected at least a partial refund for the inconvenience after sending a request to customer service. Guest care service agent GARY RODRIGUEZ replied basically telling me that I'm not entitled to any refund for the cruise. Overall I felt like the entire cruise was a waste of valuable time and money. It's a shame that Carnival chooses to offer a small gift of as compensation for this terrible experience which was of no fault of mine. Returning $69 for port charges was not a gift, it belonged to me since I didn't visit the ports. I paid $1400 for two passengers and we spent nearly an additional $5000 on board. All we received was a mere $200 on board credit, that is insulting and appalling. I will never cruise with Carnival again so 25% off the next cruiseis of no valueto me either. .

Embarkation

1 out of 5

Made to wait to enter room more than 1 hour

Ship experiences

Food and Dining

3 out of 5

Food was mediocre. Dining areas were clean

Onboard Activities

2 out of 5

Comedy and movies

Entertainment

2 out of 5

Do and comedians were goog

Service and Staff

5 out of 5

Service staff were nice

Ship Quality

3 out of 5

Too small. Some areas not big enough to accommodate guests for popular shows. Sports club extremely small. Only 1 night club for adults.

Cabin / Stateroom

3 out of 5

Clean but small. Bed was comfortable

Ship tip

Don't go.

Thumbs up

Ports of call

Oranjestad, Aruba

3 out of 5

Arrived late due to ship issues. Unable to do many activities because of limited daylight hours and many exertions were sold out

Thumbs Up 0

Bonaire, Netherlands Special Municipality

1 out of 5

Very few exertions to choose from. Most were sold out.

Thumbs Up 0

La Romana, Dominican Republic Did not visit port

Ship engine broke. Ship did not stop

Thumbs Up 0

Amber Cove (Puerto Plata), Dominican Republic Did not visit port

Ship engine broke. Ship did not stop

Thumbs Up 0

Disembarkation

1 out of 5

Unorganized, slow and the schedule was not followed

21 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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Gwbigdog 2 years ago

Thanks for your review.

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Darrelljones 2 years ago

We were on the same cruise and had a great time. Slept great, didn't have to cook. No sirens going by the house like at home all hours if the Nighy. It was a very relaxing cruise. Just what we needed. Plus we don't do the casino at all. We actually made money on the cruise. $168 back from the $200 that they gave us and 25% off our next cruise, we can book a suite for close to what we paid for our balcony.

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CaribLifestyle 2 years ago

CRUISE CANCELLATION AND ITINERARY CHANGE POLICY Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution. This policy can also be found in Section 7 of your Cruise Ticket Contract.

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CaribLifestyle 2 years ago

Again you got read small fine prints they don't have give refunds or credit for any reason they can't control.. Plus passengers come first... If they have to port or medevac a passenger or doctor get off ship sometime they may give you credit..

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happycruiser62 2 years ago

We were on this cruise and had a great time. It's all in how good or bad you want to make it. We've never been to any of these islands. Now we have an excuse to book again and see what we missed. Cheer up, at least we're cruising again!

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izrgreen 2 years ago

Sorry

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AuntPinkie 2 years ago

Please reread the cruise contract you agreed with before getting on the ship. Carnival isn’t required to compensate you for your inconvenience. Yes, I would be equally frustrated but I know what I am entitled to.

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KurryandTyler 2 years ago

Spent $5,000 without booking an excursion? Sounds like you’re mad that the casino took your money. Or you drank your limit every day.

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NJCruiseGuy 2 years ago

Some people shouldn’t cruise, travel or maybe leave the house.

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gwright1129 2 years ago

I too was on this cruise, i had an aft balcony on deck 2. Other than an occasional "boom" i didn't hear much🤷‍♀️ the only thing that really bothered me was the constant complaining of missing the ports and the compensation for missed ports. We found plenty to do to entertain ourselves, the staff did an amazing job throwing together alot of last minute entertainment/ activities to keep us busy. I guess the old saying is true, "misery loves company". Due to 5 sea day brunches instead of 3, they did run out of strawberry jelly😭😭 we had a great time hanging on deck 11 chatting with other happy people.

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willwork4cruz 2 years ago

No refund for you.

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hollysmomtravel 2 years ago

With the cruise contract you got exactly what you should have and then some. You still got the cruise even if you didn't get the port days. I guess we should all thank you for your lovely donation of 5000 to help keep the line going. I cannot imagine spending that much on board

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purpl 2 years ago

Sorry you were disappointed.

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javawoody 2 years ago

Understand your disappointment

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byhisgrace 2 years ago

Thank you for your review. Sorry you were disappointed, but glad everyone was safe.

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ELgixxer 2 years ago

That's what I want to know. 5k on a ship?? Casino take your money?

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CruzeFan 2 years ago

Thanks for the review. Missed ports / itinerary changes can & do happen for a variety of reasons. As stated in the passenger contract everyone must agree to when booking, it states that the itinerary is not guaranteed. No compensation is required for changes to the itinerary, but most cruise lines offer something, but some will never be happy.

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cruising2004 2 years ago

Sorry your cruise was a disappointment.

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nclcruzr 2 years ago

Passenger emergencies are a bummer but I try to be thankful it isn't me or my party. Question, how did you spend 5000 on board? Do more research and/ or wait until pandemic is over.

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mikesoni 2 years ago

Thank you for your review. Sorry for your disappointment, it doesn’t sound like cruising is for you.

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Other reviews of this sailing

Great ship, bad engine.

Great cruise. Had some engine problems but still had fun. Would like more ventilation in casino

waste of money