Carnival dropped the ball

Item: Carnival Horizon
Rating: 3.1
Author: iriskelley58

Carnival Horizon Cruise Review to Caribbean - Southern

iriskelley58

Contributor Level: Third Mate

Cruises: 4-6 cruises

Reviews: 5

Helpful Votes: 116

Overall rating:

3.1 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: November 27, 2021

Ship: Carnival Horizon

Cabin type: Balcony

Cabin number: 7266

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Carnival did not treat fairly the passengers on this cruise in terms of compensation for being late to the 1st port then not able to visit 2 ports because of issues with the ship

Embarkation

4 out of 5

It wasn't bad arrived at 11 am on the ship by 11:30

Ship experiences

Food and Dining

2 out of 5

The staff was great but the food quality was not

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Saw the Cuban show it was pretty good

Children's Programs

No children

Service and Staff

2 out of 5

Our room steward Nataliya was on point the team of Robert and Robin in the mdr never forget our names or our individual preferences .Customer Service reps need retraining they were curt to the point of disrespectful to my family and many others

Ship Quality

4 out of 5

It's a big ship but it's easy to navigate

Cabin / Stateroom

4 out of 5

It fit the 3 of us as comfortably as possible

Ship tip

It's a great ship when running properly

Thumbs up

Ports of call

Miami, Florida

4 out of 5

Miami has lots to do plenty of restaurants and other venues

Thumbs Up 0

Oranjestad, Aruba

3 out of 5

Beautiful island

Thumbs Up 0

Bonaire, Netherlands Special Municipality

3 out of 5

Wow the history lesson we recieved was definitely worth the stop however there was not much in terms of shopping

Thumbs Up 0

La Romana, Dominican Republic Did not visit port

The ship broke down and we couldn't visit

Thumbs Up 0

Amber Cove (Puerto Plata), Dominican Republic Did not visit port

The ship broke down and we couldn't visit 3 sea days were substituted

Thumbs Up 0

Disembarkation

4 out of 5

It was easy and organized

9 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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Gwbigdog 2 years ago

Thanks for sharing.

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Darrelljones 2 years ago

We were on the ship and had a great time. The extra days at sea gave us time to relax. We've had NO down time due to Covid since both of our jobs are essential. Plus due to their compensation, we actually made money on this cruise.

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CaribLifestyle 2 years ago

CRUISE CANCELLATION AND ITINERARY CHANGE POLICY Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution. This policy can also be found in Section 7 of your Cruise Ticket Contract.

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CaribLifestyle 2 years ago

They owe you Nothing..

Thumbs Up 1

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javawoody 2 years ago

Thanks for the post

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izrgreen 2 years ago

Thank you for the review

Thumbs Up 1

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cruising2004 2 years ago

Thank you for sharing

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sweeti 2 years ago

While it's unfortunate you missed ports the cruiseline is allowed to modify or miss ports. It is clearly stated in the cruise contract. At least you got to sail. Plus the onboard credit that they did not have to provide.

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Other reviews of this sailing

Great ship, bad engine.

Great cruise. Had some engine problems but still had fun. Would like more ventilation in casino

waste of money