Carnival dropped the ball

Item: Carnival Horizon
Rating: 3.1
Author: iriskelley58

Carnival Horizon Cruise Review to Caribbean - Southern

iriskelley58

Contributor Level: Third Mate

Cruises: 4-6 cruises

Reviews: 5

Helpful Votes: 95

Overall rating:

3.1 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: November 27, 2021

Ship: Carnival Horizon

Cabin type: Balcony

Cabin number: 7266

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Carnival did not treat fairly the passengers on this cruise in terms of compensation for being late to the 1st port then not able to visit 2 ports because of issues with the ship

Embarkation

4 out of 5

It wasn't bad arrived at 11 am on the ship by 11:30

Ship experiences

Food and Dining

2 out of 5

The staff was great but the food quality was not

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Saw the Cuban show it was pretty good

Children's Programs

No children

Service and Staff

2 out of 5

Our room steward Nataliya was on point the team of Robert and Robin in the mdr never forget our names or our individual preferences .Customer Service reps need retraining they were curt to the point of disrespectful to my family and many others

Ship Quality

4 out of 5

It's a big ship but it's easy to navigate

Cabin / Stateroom

4 out of 5

It fit the 3 of us as comfortably as possible