Terrible service at guest services

Carnival Glory Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 48

Overall rating:

3.4 out of 5
Carnival Glory

7 Night Western Caribbean (Miami Roundtrip)

Sail date: October 28, 2017

Ship: Carnival Glory

Cabin type: Oceanview

Cabin number: 1399

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Hope you don’t Had to use guest services. They were rude and not helpful. The rest of the staff was great the room was great food was average the entertainment hadn’t change since last year But was good.

Embarkation

4 out of 5
Has change since the last time I was on the Glory. Was very quick. They don’t take your picture in the waiting room. They take it right when you get on the ship. Then at 1:30 the doors open to the rooms and your key cards are at your room.

Ship experiences

Food and Dining

3 out of 5
The food was average. Go to the food demo at the emerald steakhouse. The samples are wonderful so don’t eat before you go. Other than that the food was OK, But not great

Onboard Activities

2 out of 5
There were a lot of things that I Would have done but it was all in the casino and the smell of smoke was awful. If you’re not a smoker there won’t be much to do unless you want to sit at the smoke.

Entertainment

3 out of 5
The shows in the amber palace we’re good But I had been there a year ago and that shows had not changed. It was sad because I would’ve liked to seen a different show.

Service and Staff

2 out of 5
I hope you don’t need anything at guest services. The staff were not customer service oriented and rude. The rest of the staff on the ship were awesome the waiters room Stewart’s and everybody else I encountered were really good.

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5
I have stayed inside cabins and balcony cabins. This one was a lower deck midship ocean view cabin. The ocean was very rocky for this cruise and the mid ship bottom level cabin was great for no movement. There was no noise. And for the money was the best cabin I’ve had.

Ship tip

Don’t use guest services. The lines are long the staff is rude and you won’t get a clear answer on anything. Everybody at our dining table had different problems tried to go to guest services and nothing was taken care of. The yes service staff just made all of us feel like everything was our Fault and we didn’t matter.

Ports of call

George Town, Grand Cayman

5 out of 5
Did not take a tour here but check the tender onto the island. From what I understand the ocean was choppy so they had to use a different port. The tenders dentists far from town and we had to pay to take a taxi or a bus Back-and-forth. That should’ve been explained to us before we went in to Grand Cayman. Did not like that

Mahogany Bay, Roatan, Bay Islands, Honduras

4 out of 5
When we go to Roatan we left to go to the beach. It’s inexpensive for two people you have a clamshell and beautiful Beach

Belize City, Belize

4 out of 5
Took the river cruise and ruin excursion with lunch. It was one of the best excursions I’ve been on. Elvis was our guide and he was awesome. Book this excursion it’s way worth the money.

Cozumel, Mexico

3 out of 5
Fun to shop

Disembarkation

5 out of 5
Had an early early flight so walked off with their own luggage. Was quick and painless.

Traveler Photos

Room was nice and quiet Belize ruins
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