Disappointing experience w/ Camp Carniva
Carnival Glory Cruise Review to Canada, New England, New York
Sail Date: July 30, 2011
Ship: Carnival Glory
Cabin Type: Inside
Reviewed: 6 years ago
I had a great experience with Carnival several years ago when the days without kid. I never write a review, but after this trip I felt I have to because I owe this to my son and myself. We are working parent who do not have help from parents, relatives to watch our kid on a regular basis. We were so excited to know that we can enjoy a cruise trip with our son and utilize their daycare. But he hated it, he has been to three different daycare since he was 6 months old and never gave us a hard time leaving him . However, on the second day of dropping off Camp Carnival , he reacted strongly, he was crying and would not leave his stroller. One of the staff came to hold him so that I can leave. When I pick him up, he was at his stroller and they took him out from the side of play room ( a room where kids nap and there is a huge TV). A mean looking Filipino lady rolled her eyes and said he wanted to go into the stroller and he had a nap there and after woke up he would not get up from the stroller. My son was in the stroller for FIVE HOURS? Did any of them even try to get him out of there? And why is he still in a TV room after his nap?
Following day, I went in there to comfort him until a Macedonian (she's nice) lady walk away from over 10 kids to hold him. When I pick him up at 10 pm, he was not in my eye sight, he came out from that TV room again, good thing this time he was not in the stroller, but pushed his stroller out. Did they leave him in the stroller again and watch TV the whole time?
The third day when I tried to drop him off at 2 pm, another grumpy, tired or sleepy looking Russian, Romanian or Polish accent lady would not check me in because I asked her if I can be in there to comfort him for a minute. I went down to guest relation and asked to speak to camp director, Anna. She came shortly, a sweet young lady with a dark bags udnder her eyes (saw her one time holding a coffee cup at 10 pm!) I asked her if I can go in there to comfort him before I leave and told her if they over worked their employees. Also, I asked not to put him in the TV room, I do not want him out of my eye sight. They all seemed tired and annoyed, not just to me but also to other parents. We will not dare to leave him there for dinner after all these horrible experience. The dinner menu for kids did not seem all that great, I dont see any fruit and vege. We dropped him off about 8 pm after dinner, so we can go to the 8:30 show. I asked the same mean poker face Filipino lady if she can change his diaper, she said you suppose to drop them off with dry diaper. She than took a diaper and put it on top of his stroller and walk away. When we pick him up at 10 pm that diaper is still on his stroller, his diaper was not changed! No wonder the other two days when I pick him up his diaper was full of pee and his butt turns red. They never checked or changed his diaper. My poor son........
They do not have any schedules or activiy for the daycare when you make the reservation, neither on line or inquire by phone. We found out the hours on the ship the day of boarding at 5:30pm. There's a family time for an hour and after we drop him off until 10 pm, for about two to three hours first day. Full day service are only three days; sencond, third and fourth, none on fifth day, disembarkation day around 8 am. They dont open the same hour everyday, some day early some day late. They are close one hour for lunch, second and forth day closed 1 hour after lunch for family activity, making cuddly bear with a fee (after these kids paid full pice and still expecting making money somewhere!) The camp close from 4-6 pm to preparing dinner. They offer night owl time from 10 pm to 3 am with a fee, about $7 per hour. It's a good deal if you don't mind paying that amount for one to 20 ratio and watching TV.
Cons: Youth Program