Issues Ignored by Customer Service, and Upper Management

Carnival Fascination Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
5 Night Bahamas (Jacksonville Roundtrip)
Sail Date: February 09, 2015
Ship: Carnival Fascination
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 2 years ago

The cruise to the Bahamas was ok minus the rough motion. That wasn't the issue that I had. All over the ship, people were smoking in areas that state no smoking. It was not being enforced. I brought it to customer service, and stated that the crew should enforcing no smoking. Well, that was it. I was ignored after that. One of the glass elevators was not working. I mentioned it to a crew member that was standing next to it. He looked at me, and then turned away. I can not believe I was being ignored again. People were even smoking in the cabins. Since I was ignored by customer service on the ship, I decided to email the Carnival CEO, left a 2 phone messages with my vacation planner, sent the completed survey to Carnival. I did this Saturday the 14th. Now it is 2/19/15, and still haven't heard anything. I guess Carnival doesn't care about customer service. I have one more cruise in October. If the customer service is going to be this bad, I will be happy to find another cruise line. I almost forgot. The cabins do not have heat. When it is cold, you better dress warm. 

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Bring warm clothes if you cruise in the winter. No heat in the cabins.

1 out of 5
Don't like to be surrounded
5 out of 5
This was the best island ever!!!!
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