Issues Ignored by Customer Service, and Upper Management
Carnival Fascination Cruise Review to Caribbean - Bahamas
5 Night Bahamas (Jacksonville Roundtrip)
Sail date: February 09, 2015
Ship: Carnival Fascination
Cabin type: Oceanview
Traveled as: Couple
Reviewed: 9 years ago
Review summary
The cruise to the Bahamas was ok minus the rough motion. That wasn't the issue that I had. All over the ship, people were smoking in areas that state no smoking. It was not being enforced. I brought it to customer service, and stated that the crew should enforcing no smoking. Well, that was it. I was ignored after that. One of the glass elevators was not working. I mentioned it to a crew member that was standing next to it. He looked at me, and then turned away. I can not believe I was being ignored again. People were even smoking in the cabins. Since I was ignored by customer service on the ship, I decided to email the Carnival CEO, left a 2 phone messages with my vacation planner, sent the completed survey to Carnival. I did this Saturday the 14th. Now it is 2/19/15, and still haven't heard anything. I guess Carnival doesn't care about customer service. I have one more cruise in October. If the customer service is going to be this bad, I will be happy to find another cruise line. I almost forgot. The cabins do not have heat. When it is cold, you better dress warm.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Bring warm clothes if you cruise in the winter. No heat in the cabins.
Ports of call
Little Stirrup Cay (Cruise Line Private Island), Bahamas