Will NEVER EVER book on this ship again!

Carnival Fantasy Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 10

Overall rating:

2.8 out of 5
Verified Review
Carnival Fantasy

4 Night Western Caribbean (Mobile Roundtrip)

Sail date: February 28, 2019

Ship: Carnival Fantasy

Cabin type: Suite

Cabin number: U75

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

I want my money back as we tried over and over to do with Guest services. Carnival has a real good scam going on here and basically holding people hostage and going where they choose to go and not where we PAID to go. I will NOT stop here with this review. I am contacting everyone about this. I am NOT a settle-for either. Settle for where ever someone decides to take me without my approval. I did NOT pay to go to PROGRESO! I PAID to go to COZUMEL!

Embarkation

1 out of 5
Captain changed destination AFTER we left dock not giving anyone a chance to get off the boat. Carnivals Vacation Guarantee is a SCAM. They do NOT uphold it.

Ship experiences

Food and Dining

3 out of 5
Lido and Gus's were good

Onboard Activities

1 out of 5
We stayed in our room the most of the trip

Entertainment

Did not go

Service and Staff

5 out of 5
Our Steward was EXCELLENT! Our housekeeping crew was as well.

Ship Quality

3 out of 5
Ship was clean and nice

Cabin / Stateroom

4 out of 5
Cabin was good but would have been better had we gotten what we paid for.

Ship tip

DON'T! Find another cruise.

Ports of call

Mobile, Alabama

2 out of 5
The people were nice.

Cozumel, Mexico

1 out of 5
We did NOT go to COZUMEL as we PAID to do. We were rerouted to Progreso. NEVER AGAIN!

Disembarkation

1 out of 5
They shut down 3 of the 4 elevators on day of disembarkment at 7:30 am. FIRE SAFETY HAZZARD! was told to go to Deck 9 for disembarkment and then after everyone was on deck 9 we were told to go to Deck 7 with only 1 elevator going. they created chaos.
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