Will NEVER EVER book on this ship again!

Item: Carnival Fantasy
Rating: 2.8
Author: stillnursery

Carnival Fantasy Cruise Review to Caribbean - Western

stillnursery

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 34

Overall rating:

2.8 out of 5

Verified Review

4 Night Western Caribbean (Mobile Roundtrip)

Sail date: February 28, 2019

Ship: Carnival Fantasy

Cabin type: Suite

Cabin number: U75

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

I want my money back as we tried over and over to do with Guest services. Carnival has a real good scam going on here and basically holding people hostage and going where they choose to go and not where we PAID to go. I will NOT stop here with this review. I am contacting everyone about this. I am NOT a settle-for either. Settle for where ever someone decides to take me without my approval. I did NOT pay to go to PROGRESO! I PAID to go to COZUMEL!

Embarkation

1 out of 5

Captain changed destination AFTER we left dock not giving anyone a chance to get off the boat. Carnivals Vacation Guarantee is a SCAM. They do NOT uphold it.

Ship experiences

Food and Dining

3 out of 5

Lido and Gus's were good

Onboard Activities

1 out of 5

We stayed in our room the most of the trip

Entertainment

Did not go

Service and Staff

5 out of 5

Our Steward was EXCELLENT! Our housekeeping crew was as well.

Ship Quality

3 out of 5

Ship was clean and nice

Cabin / Stateroom

4 out of 5

Cabin was good but would have been better had we gotten what we paid for.

Ship tip

DON'T! Find another cruise.

Thumbs up

Ports of call

Mobile, Alabama

2 out of 5

The people were nice.

Thumbs Up 0

Cozumel, Mexico

1 out of 5

We did NOT go to COZUMEL as we PAID to do. We were rerouted to Progreso. NEVER AGAIN!

Thumbs Up 2

Disembarkation

1 out of 5

They shut down 3 of the 4 elevators on day of disembarkment at 7:30 am. FIRE SAFETY HAZZARD! was told to go to Deck 9 for disembarkment and then after everyone was on deck 9 we were told to go to Deck 7 with only 1 elevator going. they created chaos.

22 Comments

nanalinda95 5 years ago

I'm so sorry to hear that your cruise experience wasn't what you expected. That being said, be thankful that the captain chose safety. Their must have been some danger to passengers for a change of port. There can be reasons you don't know that will happen. Better safe. I'm sure the wonderful crew took very good care of you.

Thumbs Up 0

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WhiteFamily2 5 years ago

Actually it is ending how I expected it to as I am not a settle for. I am getting what I expected and then some. Y’all enjoy......

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emkeezle 5 years ago

Ps in case of fire...all elevators are shut down and you have to use stairs. So not a hazard. I rarely used an elevator on the cruise. Stairs were more convenient.

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bah115 5 years ago

This won’t end how you are expecting it too.

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dwkcruiser 5 years ago

LMAO!Yep,only Carnival has ever rerouted a ship do to weather.. Do yourself a favor and NEVER cruise again!

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PaulaTim 5 years ago

FYI Feb 28th Carnival Fantasy cruise was delayed in port for 5 hours due to extreme fog ~ Change of itinerary was necessary & announced at Embark for the 4 day cruise....

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terriesanchez 5 years ago

You agreed to possible changes in itinerary when you clicked agree on the cruise contract. I hope you don't just arbitrarily sign every contract you receive without reading it.

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Woobiescoobie 5 years ago

Typically the captain will reroute the ship for safety reasons due to bad weather and/or rough seas in a given port. Also typically announcements are made to that effect. This can happen on any cruise.

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PsychoAndBarb 5 years ago

Must be a first time cruiser. Suggest next cruise you take to carefully read your cruise contract before you purchase your cruise. If you would of read you cruise contract you would of seen they can change your itinerary. Also, if you would of gotten off the boat as you stated yo want to...You would not receive any refund...Again it’s in your contract.

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TheAftHolesLG 5 years ago

Obviously a 1st time cruiser

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GospelCruiser 5 years ago

lolol...smh......

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twodogs2603 5 years ago

Did they give a reason to miss Cozumel, they dont normally just go " you know what would be fun, let's go somewhere else."

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BeeKimball 5 years ago

You clearly didn't read your cruise contract.

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JennyLuLu 5 years ago

What was the reason for a different Port? Some situations are out of their hands.

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PaulaTim 5 years ago

Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution. This policy can also be found in Section 7 of your Cruise Ticket Contract.

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PaulaTim 5 years ago

Thumbs Up 1

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Emo507 5 years ago

Best of luck

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PaulaTim 5 years ago

Thumbs Up 1

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twodogs2603 5 years ago

Did they give you a reason why they went to Progesso instead or did they just reroute for laughs

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vboje99 5 years ago

Ha Ha! Try reading your cruise contract. All cruise lines have similar language. Good luck.

Thumbs Up 4

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txcruise 5 years ago

Good luck winning this one. Captain has sole discretion where to go. Read cruise contract.

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rainbowwkitten 5 years ago

Must not have read the terms and conditions. Lol.

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Other reviews of this sailing

Great 4 days

Will NOT cruise with Carnival again! Did NOT go where we PAID to go!

It was fun, even if we didn't go to Cozumel