Carnival Elation Trip

Carnival Elation Cruise Review to Caribbean - Bahamas

KelseyJean

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 4

Overall rating:

1.7 out of 5

4 Night Bahamas (Jacksonville Roundtrip)

Sail date: April 25, 2024

Ship: Carnival Elation

Cabin type: Inside

Cabin number: M108

Traveled as: Couple

Reviewed: 24 days ago

Review summary

We sailed on Carnival Elation to the Bahamas and felt it was an incredibly chaotic experience. There was something wrong with the boat which delayed our departure time and ended up canceling one of our port visits. Communication was very confusing and disjointed. Our morning in Nassau, our catamaran and snorkeling excursion was cancelled due to "not enough interest." When we arrived at the information desk we saw a long line of people who received the same message. Come to find out the cruise actually meant to say it was cancelled due to weather. We booked a dolphin excursion instead. As we got off the boat we learned the dolphin excursion was cancelled and same man who minutes before had sold us the dolphin excursion got us to book a swimming with the pigs excursion. We got on a small boat, arrived at the island, and learned the pig excursion was cancelled but we were trapped on the island for the next four hours. As soon as we arrived back on the cruise ship they informed us the second port was also cancelled. Overall incredibly poor communication and customer service. Nothing was done to assist besides a $100 cruise credit per stateroom not passenger. I felt very disappointed with this use of half my vacation days for the year and very disappointed in the response from carnival. I would not recommend carnival to anyone.

Embarkation

2 out of 5

I called ahead three times to ensure I had the correct documents post name change and was told three times that it was fine only to arrive and be told I did not have the correct documents