Bad service and cold food

The crew did not know all aspects of the ship. If you ask the same question to different crew members, you would get different answers each time. The crew did not seem to be knowledgeable about the ship/rules/etc. For example, my boyfriend asked where he could purchase a Aloe bottle and each crew member gave a completely different answer, so we found ourselves walking all around the ship trying to figure out the real answer and wasted a good hour of our vacation time.  Our stateroom was missing a room service menu, we waited over an hour after calling to request one, and still no menu. My boyfriend went to guest services and they did not seem to have one there for him to grab (which was weird- Holland never had that problem) but assured us they will expedite the issue... only for him to come back to our our stateroom and wait another 45 minutes before having to go back and ask again.I requested two bathrobes and had to remind the crew the next day again that we have yet to receive them. Lets not talk about the time we found ourselves with no toilet paper. Almost every meal we had on board was cold. One perfect example was the one cold pancake in the middle of a stack I ordered from the Seaday brunch one morning.To add on, the description from the waiter was completely wrong from the food I really got.  To make matters worse, at one point, the bread basket I received before my dinner meal had an half eaten bread piece in it! When I pointed it out to the waiter, he did not seem to care at all, simply grabbed it and replaced it without saying one word!  Come on! As if things could not get any worse, when my boyfriend went to purchase the CHEERS package, they told him that I am forced to purchase it as well, even though I do not drink AT ALL. So basically Carnival make about $310 in profit out of pure awful customer service.That was almost just as much as I paid for the cruise itself!  Although we even heard stories of others purchasing the CHEERS package and getting away with the other not purchasing it. So that is what we get for following the rules I guess.  I understand there were probably people before us who abused the system and shared drinks, but another solution can be figured out to solve that issue besides lets force everyone to purchase the package. The only positive part of the vacation were the other guests on ship. Everyone was nice and very fun to hang with. I  met some of the greatest people I have met in my life. Although I am sure there are many other cruise lines that attract amazing people as well, so I defiantly would not recommend this cruise to others.