A wonderful customer service experience

Carnival Elation Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

4.0 out of 5
Verified Review
5 Night Western Caribbean (Mobile Roundtrip)
Sail Date: January 15, 2011
Ship: Carnival Elation
Cabin Type: Inside
Traveled As: Couple
Reviewed: 6 years ago
The wonderful service started at the cruise terminal and lasted till we went through the customs line. My wife recently broke her leg and was using a cane. A lady moved us to a handicapped line and had somebody wheel chair her to her room, which was very nice. The room was consistently cleaned twice a day and the room service people consistently smiled and said hello or hi. The dining experience was out of the world. They are very concerned that you are happy with the food or they will switch it out for you with no problems. They always remembered your names and genuinely showed that they were happy to see you and they were happy to serve you. Then as we were leaving because of my wife we were moved to a shorter customs line by someone at the terminal. I would recommend this trip to anybody.

Food and Dining

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
due to my wife having to use a cane we stayed very close to the port. We wanted more choices to buy alcohol and there was very little right off the ship. One of the Duty shop was half sold out, which was the best choice to buy.
3 out of 5
there was not much right off the boat and the peir is 5 miles from town. So you have to take a tour or a taxi to go there.

Pros: How nice everybody was

Cons: waiting in line for dinner

Recommends Carnival Elation? Yes!

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