A wonderful customer service experience
Carnival Elation Cruise Review to Caribbean - Western
5 Night Western Caribbean (Mobile Roundtrip)
Sail date: January 15, 2011
Ship: Carnival Elation
Cabin type: Inside
Traveled as: Couple
Reviewed: 13 years ago
Review summary
The wonderful service started at the cruise terminal and lasted till we went through the customs line. My wife recently broke her leg and was using a cane. A lady moved us to a handicapped line and had somebody wheel chair her to her room, which was very nice. The room was consistently cleaned twice a day and the room service people consistently smiled and said hello or hi. The dining experience was out of the world. They are very concerned that you are happy with the food or they will switch it out for you with no problems. They always remembered your names and genuinely showed that they were happy to see you and they were happy to serve you. Then as we were leaving because of my wife we were moved to a shorter customs line by someone at the terminal. I would recommend this trip to anybody.Ship experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Pros: How nice everybody was
Cons: waiting in line for dinner