BAD CUSTOMER SERVICE

Item: Carnival Ecstasy
Rating: 2
Author: xuxuloca

Carnival Ecstasy Cruise Review to Caribbean - Western

xuxuloca

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 6

Overall rating:

2 out of 5

Verified Review

4 Night Western Caribbean (Miami Roundtrip)

Sail date: September 28, 2015

Ship: Carnival Ecstasy

Cabin type: Suite

Cabin number: U75

Traveled as: Family (young children)

Reviewed: 9 years ago

Review summary

Ok, granted this ship is the second oldest Carnival still have floating, so the 80s decor was somewhat expected. However, even though this cruise line is one of the most economical, it does not excuse the lack of customer service. Most of the crew look and act miserable about being there. The dining experience was beyond terrible. The food was overall mediocre. The only thing that deserves a high score is our cabin. We paid for the grand suite and it was super big, with plenty of room for our 2 kids to pay around (12 & 3 yr olds), and our room housekeeper (Romeo) was very attentive to our needs. Everything else needs improvement :(

Ship experiences

Food and Dining

1 out of 5

Terrible service. Slow and the food of poor quality

Entertainment

3 out of 5

Children's Programs

3 out of 5

Really need more qualifying personnel specially with the kids younger than 5

Service and Staff

1 out of 5

Terrible customer service except our room housekeeper Romeo

Ship Quality

3 out of 5

It's clean, however it needs to be updated from the 80s into a more modern style

Cabin / Stateroom

5 out of 5

We were super happy with it. Very roomy specially with 2 young kids with us. Very clean and Romeo our housekeeper was excellent. Only person with enough customer service discipline