Guest Services and Food not good

Carnival Ecstasy Cruise Review to Caribbean - Western
Experience: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2 out of 5
Verified Review
Carnival Ecstasy

4 Night Western Caribbean (Miami Roundtrip)

Sail Date: February 02, 2015

Ship: Carnival Ecstasy

Cabin Type: Oceanview

Cabin Number: U193

Traveled As: Singles/Friends

Reviewed: 4 years ago

Review Summary

We are grateful to Cruise 411 for finding us a last minute Cruise as we had a very short window to work with. They were great. My cousin was visiting from England and she had never been on a cruise so we called at the last minute.Carnival Ecstasy is a smaller ship so there was not as much to choose from on board as there would have been on one of their larger ships. The Guest Services was poor and gave us the runaround on three occasions. Room was good but no hairdryer. Wish I knew this before the trip. The food in the general morning and lunch areas was poor. Greasy or overcooked and over salted. Coffee was horrible. The staff in the dining room were great. The food at night was OK but often cold. Staff took care of it though.  Third time with Carnival and last time with Carnival for me. The processing of guests on and off the ship was excellent. This makes a big difference  if you have a long trip ahead of you. Guest services told us the dining room would contact us if a permanent seating time for dinner came available. We ended up going directly to the dining room and were assigned permanent seating immediately. Also called for a hair dryer when I could not reach housekeeping for an hour to get a hairdryer. GS told me they would take care of it. After another half hour I called GS again and was told housekeeping did not start till 5pm that day.  Had a charge on my visa for an excursion that got cancelled. GS could not remove it for me. breakfast food ie fried potatoes  were hollow in middle and could have been used as rocks. scrambled eggs were watery and over salted. bacon was drippy with grease and under or over cooked. Coffee was so strong you could not drink it. the lines for fresh custom food were so long you would have to wait till the next meal in line so was not a good option. People who did get to eat there were very happy with that food though.

Ship Experiences

Food and Dining

1 out of 5
cold, overcooked and processed

Onboard Activities

3 out of 5


5 out of 5
The Cruise director and entertainers were top notchroo

Children's Programs

5 out of 5

Service and Staff

3 out of 5
Housekeeping in room turndown and cleanliness great

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Take a hairdryer with you and ask for a room with a fridge if you have meds or a need to keep things cold. Check your billing at guest services to ensure correct billing. Take a case of water for each guest and a bottle of your favorite wine for each guest as you are allowed.

Ports Of Call

Key West, Florida

5 out of 5
will go back here

Cozumel, Mexico

5 out of 5
Americanized and charming. need good weather to maximize visit
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