Customer service was terrible

Carnival Ecstasy Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 0

Overall Rating:

1.0 out of 5
Verified Review
5 Night Western Caribbean (Galveston Roundtrip)
Sail Date: February 19, 2011
Ship: Carnival Ecstasy
Cabin Type: Suite
Traveled As: Couple
Reviewed: 6 years ago
Our Cruise was delayed due to fog in the port of galveston, tx. Carinval had no plan in place to manage this situation and they were rude to all of the customers. They made an annocement over a pa system that did not work. Our ship boarded at 2am the the 3rd day. They took us on a cruise to nowhere. We had a terrible experience.

Food and Dining

3 out of 5
Food was very average.

Entertainment

1 out of 5
Ground hog day. Every day had the same activities.

Service and Staff

3 out of 5
Some of the staff were good. However most of them just wanted you to buy a drink so they could get gratuity.

Ship Quality

1 out of 5
The carinval ecstacy is in need of major updates.

Cabin / Stateroom

3 out of 5
We had a bacolny room and it was not to bad.
1 out of 5
Our ship did not port. We did circles in the ocean
1 out of 5
Our ship did not port. We did circles in the ocean.

Pros: Getting asked if I would like a drink 1million times while laying out.

Cons: Customer service was terrible

Recommends Carnival Ecstasy? No.

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