overcharged

Item: Carnival Dream
Rating: 1
Author: boxfan13579

Carnival Dream Cruise Review to Caribbean - Western

boxfan13579

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 23

Overall rating:

1 out of 5

Verified Review

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: September 11, 2016

Ship: Carnival Dream

Cabin type: Inside

Cabin number: 2205

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

My mother was overcharged $2000.00 on our cruise. I heard from ten others with same problem. I stopped using my sail and sign card and just used cash. Customer service and casino staff did nothing about it saying computer shows her taking out the money but i was with her and know she only played with 1000.00 and was charged 2900.00. They also charged me 90 a person in my cabin of 3 and my aunt 90 who stayed in cabin with my mom but charged my mom 190.00 for gratuity. So if you want to take this cruise i would keep a close eye on your account. I wont be returning.

Ship experiences

Food and Dining

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

3 out of 5

small but sufficient, stewardess was great

Ship tip

Dont do it.

Thumbs up

Ports of call

New Orleans, Louisiana

5 out of 5

Montego Bay, Jamaica

1 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5

16 Comments

lspitzer 8 years ago

You can also have your gratuity removed and pay what ever you want. I agree that I think they were not paying attention when gambling and continued to charge against their card.

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cinandrews04 8 years ago

i think she means in the casino they used cash instead of s&s - isn't that the only place you can use cash?

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amiemarie 8 years ago

Never credit*

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amiemarie 8 years ago

This is why I always put cash on my sign and sail card, never cash. If I wanna put more money on my sign and sail, I'll put more cash on using the kiosks they have around the ship. I've heard about this happening way too often with credit cards.

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bridge530 8 years ago

If she was using a credit card for sail and sign card there might have put a hold on her card. That happened to me but was taken off at the end of the cruise. It will show that more was charged at first.

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smccmx 8 years ago

They can make mistakes it happen to me an extra $25 charge from dinner when purchasing bottle of wine. I checked my account everyday & I caught the mistake right away & went to guest services to have it credited.

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BigEasyCC 8 years ago

We check our S&S everyday and go to the desk and add cash to cover it plus extra. We leave owing $0.

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echohun 8 years ago

I check my account on the kiosk many times throughout the cruise. That way, I can settle any discrepancies immediately. I know sometimes things don't hit your account until you leave but luckily we haven't had any issues so far.

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tolondon2012 8 years ago

I tjink what happend Momma went on a cruise. Went to Casino and got happy, because clearly states was with her and she spent 1000. Howver Momma got happy and either kept using her ssil and sogn card or the banker. They want let look at tapes but can dispute but alwsys in favor of them... Had similar issue on last cruise it was just 20.00 dollars but they swore before god we used it... that was the 1 cruise i was sober... lol

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barkiemom 8 years ago

Yeah, last year was my first cruise and they did not take cash, you use sign and sail card only. Can use cash in ports but that isn't anything to do with Carnival.

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cajun204 8 years ago

Nothing op said makes sense

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bettyboop22351 8 years ago

Said they didn't use sail and sign just used cash

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MsmontyD 8 years ago

They don't take cash but you can put cash on your sail and sign account instead of a credit card.

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dwilson1978 8 years ago

When we were on cruise they didn't take cash

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pmkeating1972 8 years ago

How? For what?

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bettyboop22351 8 years ago

They don't take cash on the dream

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