A little disappointing!

Carnival Dream Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 21

Overall rating:

3 out of 5
Verified Review
Carnival Dream

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: April 17, 2016

Ship: Carnival Dream

Cabin type: Balcony

Cabin number: 6355

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

First of all, our experience in booking the cruise through was excellent in all respects, but the cruise itself was disappointing.  We had cruised Carnival in excess of 20 times prior to this cruise, and are Plantium in Carnival's VIFP Club.  20 friends and relatives had booked this cruise, and we decided to join them, and looked forward to it for months.  It became apparent almost immediately that the service and amenities on Carnival are not what we had experienced in the past.  The cabin steward acted like it was a chore to service the cabin.  It took until day 3 for him to bring a sharps container for my husband's insulin needles, and we had to request glasses for the bathroom - took 2 days.  Getting the ice bucket filled also seemed to be a chore for him.  On the Lido deck the first morning, all of the tables were filled with dirty dishes.  Everyone was sliding dirty dishes out of the way, to sit and eat in one little corner of a table.  As Platinum guests, Carnival gave us a tray of strawberries on the first formal night.  It was delivered to our cabin, and the strawberries were inedible -- mushy and starting to mold!  There are no more chocolates on the pillow at night, and if you want the cabin freshened up more than once a day, you have to request it.  Dining room food was good with a nice selection, and the Pasta Bella for lunch was delightful.  The ports were a lot of fun, and we went on tours in 2 ports out of the 3.  We booked our tours outside of Carnival and had a great experience with both.  In the 3rd port, we went sightseeing on our own.  The embarkation process was excellent, which made up for the debarkation process being the worst ever!  Again, I want to stress that did an excellent job in handling the booking arrangements, and I want to give a special thanks to Angela Dawson for her exceptional customer service.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Great location on the Upper Deck. Cabin was clean, and beds were comfy.

Ship tip

Lunch in Pasta Bella is wonderful. You order the type of pasta you want, the sauce you want, garlic bread, salad, etc., and they bring it to your table. This is located in a nice little area on Deck 11 -- you will find the stairs at the back end of buffet on Deck 10.

Ports of call

New Orleans, Louisiana

3 out of 5

Montego Bay, Jamaica

5 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5
Was this review helpful? 21

7 Comments

Gwbigdog    2 years ago

dlrapisura956    8 years ago

If you aren't happy with your Service or Steward, change the gratuity amount. If they start losing money they will make some changes for the better. I've never had to do that. But I would if I thought it was that bad.

leighbayird    8 years ago

Our Recent experience was fabulous! All staff went above and beyond. Steward was amazing. We requested a fan and had it immediately. Our ice bucket was never empty. I think he was a ninja bc our room was fresh every single time we went in, but we rarely saw him! Lol. MDR service was great. Bar service was good. Absolutely no service complaints at all.

Anthony40    8 years ago

Gillmore you need to follow your own advice. I did not read it that way at all. I read it as a person who has had experience cruising on Carnival. And knows the service that should be expected yet it wasn't there. I have saw many others who have posted that the room service has went down hill. I have not sailed Carnival but I know the kind of service I should expect on any cruise line. If I don't get it I will cancel the autotips. However if I get great service I tip 100 to 200 extra.

gellmore    8 years ago

The Dream is a wonderful ship. We are also Platinum and are always taken care of. You have to treat people nice to receive nice back. You sound like one of those people who expects better service and amenities just because you are a VIP. Get over it and take a chill pill!!!!!

claudiar43    8 years ago

I was on the Dream last week and had a wonderful time. This was our first cruise and the staff were amazing. Looking forward to our next cruise.

hawkman16    8 years ago

Thanks for the info

Other reviews of this sailing