LIKE I SAID THE CUSTOMER SERVICE WAS HORRIBLE, SOME WAS GOOD I TRULY BELIEVE IN CUSTOMER SERVICE THAT WILL TAKE MY HEART AWAY,RUDNESS I HAVE ZERO TOLERANCE ITS A BIG TURN OFF FOR ME,IM OLD FASHION
Embarkation
2 out of 5
horrible
Ship experiences
Food and Dining
3 out of 5
THE PERSON THAT CLEAN MY ROOM WAS WONDERFUL BUFFETS WAS OK THE DINNER SOME STAFF WAS WONDERFUL AND SOME WAS DISRESPECTFUL
Onboard Activities
4 out of 5
THE LADY COMEDY AND THE 80 'S SHOW THAT WAS BEAUTIFUL
Entertainment
2 out of 5
SOME WAS GOOD AND SOME HORRIBLE THE KIDS SIDE WAS AMAZING ADULT WAS BORING CASINO MUSIC THE LAST DAY THE DJ WAS WONDERFUL
Children's Programs
4 out of 5
MY DAUGHTER SAY IT WAS OK BUT ROYAL HAVE MORE FOR KIDS
Service and Staff
4 out of 5
SOME WAITER WAS VERY GOOD SOME WAS RUDE THE ONES THAT IN FRONT BOTH LADIES WAS SUPER GREAT CUSTOMER SERVICE,AND I THINK THE SUPERVISER NAME WAS AJI NOT SURE OMG HE WAS SUPER HE ALWAYS HAVE A SMILE HE TOLD ME HE HAVE 17 YEARS WITH YALL HE LOVE ,YOU COULD SEE IT I TOLD HIM I BEEN WATCHING HIM FROM THE MOMENT I CAME HE CUSTOMER SERVICE IS SO AMAZING THESE THE PEOPLE YOU NEED ALSO GODFREY I THINK THATS HOW HIS NAME SPELL HE IS A GREAT WAITER ,
Ship Quality
3 out of 5
SOME BUT SOME BATHROOM WAS VERY NASTY, UNCLEAN
Cabin / Stateroom
5 out of 5
WAS AMAZING THE YOUNG MAN ALWAYS LEAVE AN ANNIMAL DECORATION, I THINK THAT WAS CUTE,THANK YOU.
Sorry you were not given the service you deserved. I have noticed a vast difference in the level of customer service from pre-pandemic cruises on my recent cruise with NCL as well. It's a symptom of these corporations not being able to afford proper staffing due to being "IN THE RED" still. Compounded by the unprecedented inflation costs for fuel and provisions, they simply aren't profitable yet and as a result, you encountered frustrated staff that are overworked, underpaid and relying too much on passengers' tipping to compensate their added efforts for doing the workload of two or more crew members by themselves. Unfortunately, the majority of passengers have also been adversely effected economically enough to where an increase in gratuities has become a burden as well...the crew can sense it.
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