Based on this experience I cannot say I will cruise Carnival again. The Conquest needs to be remodeled and brought up to modern standards. The wait staff was incredibly rude and though trying to keep an open mind and positive attitude this trip didn't add that special moment we hoped for our anniversary.
Embarkation
3 out of 5
From the moment we got on line for screening the vibes shifted. Not one person greeted us when embarking on the Conquest.
Ship experiences
Food and Dining
3 out of 5
I am giving 3 stars because we dined at The Point Steakhouse and that was phenomenal but besides this the food just meh. Dry fish, cold main courses, and no one to care.
Onboard Activities
2 out of 5
The conquest has 1 water slide which is heavily dated and could use some freshening up. No other facilities were enjoyed. Pools are small and not cleaned often enough for us to enjoy.
Entertainment
2 out of 5
Piano Bar - the man whom is to be the piano man was horrible. Rude and seem bothered by our presence and request. All he did was complain. He could not perform songs in more than one rhythm and butchered the request.
Son y Sabor - great live performance as well as Live Bands in the art lobby throughout. DJs on Lido deck played a good array of music but at Henris club there was no mix.
Service and Staff
1 out of 5
Rude. I understand the industry is made up of mostly foreigners but being fluent and knowing basic English terms are not the same. Lots of miscommunication or just blatant disregard from wait staff. We were never given morning, afternoon, night salutations. When asking something or for a request it was followed by a Smile and ok then never saw them again.
When addressing our anniversary issue and supposed vouchers to guest services I was told to reference my Carnival Hub which showed nothing then given a champagne bottle to go away.
Ship Quality
1 out of 5
Exposed railing poles in forward staircase, buckling decks causing for plenty of trips during the trip. Stateroom walls scuffed. The design of the Renoir dining top level made for a very awkward dinner where people would just walk through floor while you're trying to have a decent dinner.
Cabin / Stateroom
3 out of 5
Size was adequate to other cruise stays. Plenty of closet space.
We did Dolphin Encounter excursion advertised as 5hrs but misleading. You will disembark ship and be on line until 930a if youre lucky arrive at Blue Lagoon Island around 10a to find out your excursion time. Ours was at 11a so we thought we would have plenty of time to enjoy other amenities included but that was not the case. We (Carnival) had to leave by 1p back to port. Our dolphin encounter though priceless was a mere 15mintues. Between lines for photos and wanting to enjoy a little of the beach we had no lunch, no adventure water area time. It was all rushed. Nassau is under construction.
Chaotic. Decks were called to disembark but once you exited elevator you were in line stuck with nowhere to move. People did not know which line was for what with people pushing as they continued coming off elevators.
I agree about the Renoir Dining Room. It felt weird walking through it to get from one end of the ship to the other, however I didn't notice people walking through while I was eating. Maybe I just assumed they were on their way to their table or leaving after they finished eating.
I didn't encounter any rude staff, but I wasn't expecting them to greet me three times a day. The guy who took care of my room greeted me by name every time he saw me though.
I’m sorry your cruise wasn’t what you wanted. We have been on a mix of 3 Royal Caribbean and 5 Carnival cruises and the staff has always been very friendly and polite adding to the enjoyment of our cruise. Different ships may be different experiences but I would be careful in labeling all based on one. You may want to try a different ship, port or cruise line. If you do I hope that it goes much better and more enjoyable for you. Thank you for taking the time to share your review. 😎🚢☀️🩴🏝🪸🐠🌺
It is obvious by listening to you rant that Carnival is having a problem filling the ship with enough staff to meet your needs these rude service people are being worked harshly and I imagine they struggle to keep up so try to give them a break and find somewhere else to vacation I’m sure you acted toward them the same way they acted toward you.
Unfortunately this app has an incorrect age for the Conquest. It was launched in 2002, not 2013. We will never cruise on ships this old after cruising on the old and worn out Golden Princess. So sorry you had a bad experience.
Conquest is my favorite ship..needs some freshening up but still wonderful. I'm sorry you had bad experience with staff. After 6 Carnival cruises I have never experienced rude service from anyone. Thanks for sharing your views.
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