BAD EXPERIENCE WITH CUSTOMER SERVICE

Carnival Conquest Cruise Review to Caribbean - Bahamas

josephtabares

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 19

Overall rating:

5 out of 5

Verified Review

3 Night Bahamas (Miami Roundtrip)

Sail date: March 04, 2022

Ship: Carnival Conquest

Cabin type: Balcony

Cabin number: 6447

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Really bad experience trying to make a change in my reservation getting one of the agents screaming at me and accusing me of death threteaning her. This is very serious and concerning. Having a representative with suh attitute does not only misrepresent or Carnival but is a danger. I have called right after that call and several times to follow up, expecting one of the managers to call me back but no proper response after a week. Considering filing a report and complaint to the BBB. I expect someone that reads this, to take action right away.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

5 out of 5

Nassau, Bahamas

5 out of 5

Disembarkation

5 out of 5

4 Comments

CruiselineAdmin 2 years ago

Here is contact info for Carnival so you can advise of issue: Phone: 800-764-7419 Website: carnival.com Email: none Social Media: For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter. However, Carnival also has a separate account on Twitter for questions and information: @CCLSupport

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AuntPinkie 2 years ago

Not sure what your situation was, but as the others have pointed out, no one from Carnival will read this. Yes, there are a few of the “customer service “ personnel who prefer to yell/scold rather than help. I recently had one myself (not on the ship but land based).

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Leonardw2021 2 years ago

That is concerning

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banaford 2 years ago

No one from Carnival will read any of this. They do not monitor this site.

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