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Carnival Conquest Cruise Review to Caribbean - Eastern

PracticeAloha

Contributor Level: Third Mate

Cruises: 2-3 cruises

Reviews: 4

Helpful Votes: 163

Overall rating:

3.8 out of 5

8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 16, 2019

Ship: Carnival Conquest

Cabin type: Suite

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Generally the cruise was fun and worth the price. There were two glaring problems, however. When is Carnival going to do something about their smoking policy? Deck 5 near and in the casino was always so smoke-filled - it was difficult to spend anytime in the casino which we enjoy due to the smoke. It's terrible for them to allow smoking anywhere on board! Also, the Wi-Fi package was expensive and the service deplorable. When we went to customer service to complain we were not given any satisfaction and were actually told to go near the computer center and try to hook up there. They admitted the service was spotty, but had no answer for what we could do - nor did they offer a refund on the 2 packages we had bought. This was infuriating to us, especially when we learned later that my brother, who was on the same cruise, experienced the same problems and had his charge for Wi-Fi refunded. Terrible customer service for us - excellent for my brother. What gives Carnival????

Embarkation

5 out of 5

Seamless embarkation - smooth as silk!

Ship experiences

Food and Dining

3 out of 5

The food was OK - would have liked more variety in the main dinning menus and higher quality food in the buffet areas.

Onboard Activities

2 out of 5

Entertainment

3 out of 5

We thought the quality of the stage shows was good but the performers were not great this cruise.

Service and Staff

3 out of 5

Matt, our cruise director, was excellent! Room steward Su was also great. We had a waiter that seemed lost most of the time but fortunately his 2 service assistants carried him, Joan and Kwyn.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Though somewhat worn, the suite was kept clean and all was in working order so we had zero issues with it.

Ports of call

Ft. Lauderdale (Port Everglades), Florida Did not visit port

We live near here and did not spend time in port except to access the ship.

Thumbs Up 0

Philipsburg, St. Maarten

3 out of 5

We did an excursion and found the island to be surprisingly littered which was too bad. I do not mean the residual hurricane Irma damage either; just general road trash. We were hoping to feel more welcomed as well but found the French side a little standoffish.

Thumbs Up 2

Basseterre, St. Kitts

5 out of 5

St. Kitts is stunningly beautiful - our favorite Caribbean Island now. Took a 4x4 'safari' excursion with Greg's Tours and LOVED it!

Thumbs Up 5

San Juan, Puerto Rico

4 out of 5

Enjoyed our excursion highlights but too much freeway driving for our taste. The rainforest part of the excursion and the time at the fort were both interesting, but the driving time to see all the sites was just too much.

Thumbs Up 5

Grand Turk Island

4 out of 5

This is a fun port with excellent offerings for beach or pool swimming.

Thumbs Up 5

Disembarkation

4 out of 5

Long lines to get through customs on the return.

3 Comments

wildbill24 5 years ago

If you are so concerned about good internet service, stay home. It is a cruise ship, you don't need internet.

Thumbs Up 0

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avorhees1 5 years ago

Smoking is allowed on ALL ships as far as i know. Don’t go into outside smoking areas. The casino ..yes agree. .but people who smoke use the casino . I think it may help if they do not allow smoking unless you are actually using the casino. Some people go in just to smoke inside and do not use the casino..

Thumbs Up 0

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onlysail 5 years ago

Internet is spotty on a lot of cruise ships you obviously dont understand how it works. Smoking will never be stopped on cruise ships but in europe smoking is not allowed in indoor venues only in a couple of designated areas on open decks

Thumbs Up 0

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