Fun Cruise
Carnival Conquest Cruise Review to Caribbean - Eastern
8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: February 16, 2019
Ship: Carnival Conquest
Cabin type: Suite
Traveled as: Couple
Reviewed: 5 years ago
Review summary
Generally the cruise was fun and worth the price. There were two glaring problems, however. When is Carnival going to do something about their smoking policy? Deck 5 near and in the casino was always so smoke-filled - it was difficult to spend anytime in the casino which we enjoy due to the smoke. It's terrible for them to allow smoking anywhere on board! Also, the Wi-Fi package was expensive and the service deplorable. When we went to customer service to complain we were not given any satisfaction and were actually told to go near the computer center and try to hook up there. They admitted the service was spotty, but had no answer for what we could do - nor did they offer a refund on the 2 packages we had bought. This was infuriating to us, especially when we learned later that my brother, who was on the same cruise, experienced the same problems and had his charge for Wi-Fi refunded. Terrible customer service for us - excellent for my brother. What gives Carnival????Embarkation
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Food and Dining
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Cabin / Stateroom
Ports of call
Ft. Lauderdale (Port Everglades), Florida Did not visit port