Worst customer service and cleanliness on a cruise ever!!

Item: Carnival Conquest
Rating: 2.7
Author: KristiLee03

Carnival Conquest Cruise Review to Caribbean - Eastern

KristiLee03

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 53

Overall rating:

2.7 out of 5

Verified Review

6 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 17, 2017

Ship: Carnival Conquest

Cabin type: Balcony

Cabin number: 1046

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

I am not sure I would ever go on a carnival cruise again. I am a nurse and I was very concerned about the lack of cleaning of the ship. Our stateroom was not cleaned at all other than taking our towels twice and making our bed. We only had one evening where we had a towel animal much to our 6 yr olds dismay...and we were on a Christmas cruise. They delivered a santa surprise to one of our kids and not the other. The bartenders were beyond unfriendly and it was very difficult to get anything to drink, alcoholic and nonalcoholic.

Embarkation

3 out of 5

Easy and fast. Our luggage was damaged and they offered nothing to assist with trying to find an extra bag to put our stuff in.

Ship experiences

Food and Dining

1 out of 5

Food was ok, service in main dining room was the best thing in entire cruise. We purchased the drink package, which included a 15 percent gratuity. If you didn't tip above that the waiters NEVER came back. Bar staff was rude and not friendly at all. It was like pulling teeth to get soda or a bottle of water.

Monet Restaurant

5 out of 5

We loved our experience in this dining room. Amazing service and staff!!

Onboard Activities

3 out of 5

Loved the party atmosphere but the ship does not have a lot to offer for activities

Entertainment

3 out of 5

Children's Programs

4 out of 5

Our kids loved the kids camps.

Service and Staff

2 out of 5

Ship Quality

1 out of 5

Our cabins were never cleaned. I never witnessed anyone cleaning the ship ever during the entire 6 days. Our entire party of 14 became sick with an upper respiratory infection. As did most of the other people on the cruise. I have cruised many times and this was the dirtiest ship I have ever been on. I am not surprised that Carnival always has the illness outbreaks.

Cabin / Stateroom

2 out of 5

My daughter's blankie from birth was lost in our cabin after the linen was taken out of our room. They never found it and she was devastated. Our luggage was also damaged from the time we checked in until it arrived to our cabin. It was not repairable and we had to buy new after we got off of the ship.

Ship tip

Wash your hands a lot, because they do not do any cleaning. The staff were not very friendly, especially the bar staff. I would never purchase the cheers package again because it is very hard to get served.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Amber Cove (Puerto Plata), Dominican Republic

4 out of 5

Grand Turk Island

4 out of 5

Half Moon Cay, Bahamas (Private Island)

5 out of 5

This was my favorite stop, the beach is absolutely gorgeous.

Thumbs Up 7

Nassau, Bahamas

3 out of 5

Disembarkation

3 out of 5

Staff was very rude as we were being directed off of the ship.

14 Comments

CruisinBuckeye 6 years ago

She said she never witnessed anyone cleaning the ship. I’m usually having too much fun to notice someone cleaning the ship. My experience has always been they clean and maintain the ship on port days while everyone is enjoying excursions.

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dalejr88 6 years ago

I too find this hard to believe. We was on the Conquest in December 2017. Our room steward asked on the 1st day if we wanted our room cleaned in the AM or PM, or would we rather have them clean twice daily. The cleaned our deck from daylight to late at night. Also they cleaned the windows on our balcony one day then the next day they washed our balcony.

Thumbs Up 1

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dwkcruiser 6 years ago

I find this hard to believe.I've only been on 2 cruises,but i can say for certain.crew members were never rude,infact went out of their way to take care of us.And all they do is clean those ships.In fact on the Breeze,out room steward was johnny on the spot when it came to cleaning our room.

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arfernandez99 6 years ago

We have done over 25 cruises on three different lines. We would never ever consider any other line. It's CARNIVAL for us. We have been on the Conquest and had a fantastic time.

Thumbs Up 3

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Castiel 6 years ago

All 14 of you stayed in the same cabin, huh?

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jimmylamb 6 years ago

Sounds like someone is a real crybaby! Just stay home whinebag!

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meshellt 6 years ago

On the carnival conquest twice now and it’s been great service, clean, friendly staff. Hard to imagine your room not being cleaned

Thumbs Up 1

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canefan84 6 years ago

This sounds quite unlike all of our Carnival cruises. There have always been multiple staff doing nothing but cleaning. We had a piece of luggage damaged, took it to the front desk, and they promptly repaired it. We are always deciding which activities to participate in and which we would disappointedly miss.

Thumbs Up 2

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BOOGIEMAN 6 years ago

Mostly negative review, yet you gave three stars. Sad that you choose not to make better use of your life.

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MrsRJ811 6 years ago

I hope you reported all these issues to Carnival. My brother and sister in law are currently on this ship and they're loving it. I'm sorry your experience wasn't pleasant, however maybe you should try a newer ship. Our family has been very fortunate on our previous sailings. We always have a blast. Despite a minor hiccup here and there, we make the best of it.

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BOOGIEMAN 6 years ago

They never cleaned the room, yet the blankie was taken while the linens were being changed. Decide which version you want to feed us and then tell your story while walking. . .

Thumbs Up 3

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DerekMire 6 years ago

It's not true

Thumbs Up 2

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ttaillon 6 years ago

Wow, this doesn't sound like any Carnival Cruise I've ever been on or heard of. It's almost hard to believe.

Thumbs Up 5

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DerekMire 6 years ago

Well stay home

Thumbs Up 3

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