Carnival Conquest Cruise Review to Caribbean - Southern

Contributor Level: Third Mate

7+ cruises


Helpful Votes

2 out of 5

Dissappointing changes in Carnival

Sail Date: April 16, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

We've been on four Carnival cruises and this will likely be our last.  The changes that Carnival has made over the past few years are very dissappointing to us.  We made the best of the situation but for the thousands of dollars it cost, we'll make a different cruise company choice in the future.  The ship Conquest was quite old and beat needs some TLC.  The extended balcony stateroom we booked was abnormally small (compared to other ships in their line) and the bathroom was small and ugly. The TV didn't offer any PPV channels (although it was supposed to via the FAQ on their site) and the wireless connectivity was abysmal - I could rarely connect and it was so slow that messaging responses constantly timed out.  The public areas on the ship were ok although extremely understaffed.  There were large waits for everything from getting a specialty coffee or drink to purchasing a photo.  Guest services was both slow and rude in dealing with the problem we had upon arrival at the FLL airport and our purchased transfer to the ship.  We sat for nearly two hours waiting for our 'missing' bus and barely made it on the ship in time to sail.  We missed out on getting our embarkation photo and were rushed onto the ship as the last to board.  It was confusing and upsetting.  After talking with three different people, we received a letter in our room saying that we didn't qualify for a refund of the transfer fee of $32.  Following that we got a phone call saying we would be getting the refund...this was how the entire cruise went...confusion and a serious lack of organization on the part of the Carnival management.  It's obvious that they've cut back on staffing and that there are a lot of unseasoned employees - even excursion management for getting groups off the ship at the ports was a mess with employees arguing with each other on their walkies and getting angry with each other.  We've been on more expensive lines like RC and Celebrity and thought that Carnival was close enough in service (at a much lower price) when we first cruised with them.  Now, it's obvious that you're getting what you're paying for and the savings aren't enough to offset the lack of service as it currently stands so we'll be returning to the higher price/higher service level lines.  Carnival seems to have decided to cater to the lower common denominator and that is simply not enough for us.  We prefer to be treated like we matter - even if it costs us 25-30% more.  It's dissappointing that Carnival has chosen the low road.

Cabin / Stateroom
Small we understand...I mean, it's a cruise, but it was old and tired and the bathroom was ridiculous...a shower curtain, really???
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Spring for a suite...on this ship the Vista balcony staterooms are substandard and not worth giving up a nice bathroom for a much larger balcony.

Was this review helpful? 5

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top