Fine until accosted by Jesus Roel

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 7

Review summary

I was on the Carnival Breeze cruise from July 22-27th out of the Galveston port. On July 26, I had an encounter with Jesus Roel. As I my husband and I walked passed countless staff members throwing pictures in large garbage bags, I saw a couple of my photos that were not so great, but I took a picture a picture before it needed up in a garbage bag with all the other photos. As my husband and I walked away from a stack of our picture, Roel yelled out and called my husband and I thieves. He said that we need to pay for pictures we stole. We did not steal any pictures: therefore, we were confused and told him that we didn’t take anything and walked to our room. On the 27th of July, we awakened to a stack of 5 pictures and a receipt for that showed $22.93 for each photo on on door (check# 138409859). I went to speak with Roel on July 27th at approx. 7:00 a.m. He explained that I could not take pictures of the photos the were trashing the night of the 26th. I told him I did not see a sign that said that. He showed me the tiny sign. I told him I did not see that sign. It needs to be bigger. He proceeded to say that I was a thief. His tone was rude. The night of the 26th, he or the woman never stated that it is against the rules to take a cellphone picture of a photo. He or she never tried to explain. Roel was nasty and quite frankly his tone seems a bit micro-aggressive. Roel continuously yelled “you pay, you pay now!” As we explained we didn’t take anything and walked away. He was full of rage. And it seemed unwarranted and unfit for the incident that took place. In the end, I bought two of the pictures he claimed I stole. My complaint is about Roel’s hostility and lack of consideration. The photos were all being trashed that night. They were being placed in large garbage bags. Therefore, I did not see the harm in taking a picture of 1 photo. Again, I did not see the very small sign. I took photos throughout the day on the cruise ship. I understand that the Carnival cruise lines make millions of dollars from customers every year. My $8,000 may be insignificant to the cruise line. However, that money was a portion of my saving to take my family on a cruise this summer. This incident ruined the last night of my cruise. The situation could have been handled with care. Yelling that we are thieves first without explaining and extending grace to the issue was terribly disturbing.

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Ports of call

Galveston, Texas

Cozumel, Mexico

Progreso (Merida), Mexico

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