UPSET , NOT HAPPY , NO HELP

Carnival Breeze Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall rating:

2.8 out of 5
Carnival Breeze

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: August 15, 2022

Ship: Carnival Breeze

Cabin type: Balcony

Cabin number: 9434

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Good Afternoon This was our first cruise, and it was horrible. 1. First night the TV went out the Air-condition did not work the entire trip we were not offered a new room until the last night. We purchased two cases of water from Carnival and the refrigerator in the room did not work as I understand it never worked. I went downtown customer service after countless attempts to fix the problem by staff. And I asked for the manger this man name was Luis he was super rude . And said the room is at a comfortable 74 the whole trip .the ac man had been to the room 4 times and stated something was wrong at one point they took the vent down to help the room to cool. Luis was so rude. My husband and daughter have breathing disorders my husband had to sleep on 2 chairs on the deck. Luis took this as a joke and said maybe that's why the room was so hot. Not pleased with his behavior at all. The ac was never fixed the last night the ac guy gave up. The refrigerator never worked the TV went out 2 times then the maintenance guy taught my daughter how to reset it so he would not have to come back. All of this and last night we were offered a new room after 9pm we declined we just wanted off. Then the manager said we will give you a 100 credit we are hot and tired and want to go home this was the trip from hell. We had to stay out the hot box as much as possible. This is not the extent of my dismay. I had to stand in line numerous times to talk to someone about the room most of my time was dealing with maintains issues. Not fun. Then the guy said with the 100 credit we will send you up a couple of wines they sent 1 instead of 2 nothing went right. We asked could this be off the bill or credit for something we like we are not drinkers. This was our only option . This was horrible and I would love to share more. I was told 3 times that different management would come and talk to me the housekeeping manger Vanessa was the only one she came to the room felt how it was open the refrigerator and watch the water that was dropping from the ceiling in front of our room . This is so sad. Carnival has let me and my family down for more than $2,000-dollar hot box.

Embarkation

1 out of 5
Bad

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Entertainment

4 out of 5

Children's Programs

2 out of 5

Service and Staff

2 out of 5
I am still awaiting a call from the Guest relation and my trip was in August 2022

Ship Quality

2 out of 5

Cabin / Stateroom

1 out of 5
No AC

Ship tip

Get it fixed before you get off

Ports of call

Galveston, Texas

4 out of 5

Costa Maya (Mahahual), Mexico

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

2 out of 5

Traveler Photos

AC 2 AC
Was this review helpful? 6

18 Comments

Sogmoore    1 year ago

Sorry to hear that. Hope your next cruise is much better

Cruisersnoozer    1 year ago

Thanks for the review!

nanasboys    2 years ago

Sorry you had a bad experience on your cruise! Thanks for the info.

cbyron3    2 years ago

On our most recent cruise we were displeased with our cabin but it was really my fault (I made a rookie mistake picking my cabin). Customer service offered us a few other options and came with us to look at other cabins to make sure we choose one we really liked. Sorry they didn't give you similar treatment.

Gwbigdog    2 years ago

Thanks for sharing your cruise

carrieluvsgreg    2 years ago

It’s unfortunate that your cruise was so disappointing. I’m not sure how the a/c works but it seems odd to be so warm in October. Good thing you didn’t sail in July. Did you have an interior room? I’m wondering if the lack of fresh or moving air was part of the issue. Looks like you enjoyed your ports tho- so that’s a bright spot.

lsbs    2 years ago

Sorry for your issues. Hope your next one is better.

lsbs    2 years ago

Sorry for your issues. Hope your next one is better.

javawoody    2 years ago

A lot of issues. When l have had problems they have been fixed in a reasonable amount of time

dubbscott    2 years ago

Sorry that happened. Usually the Breeze is a good ship.☹️

WhippetMum    2 years ago

Sorry you had such a bad experience. Try a different cruise line and hopefully you will receive much better service.

337Tray    2 years ago

Sorry your cruise was a disappointment.

byhisgrace    2 years ago

Yikes 😳 sorry this cruise didn't meet your expectations. I would still contact carnival post cruise and share your disappointment

daisydoozy    2 years ago

So sorry! If you ever cruise again, please try a newer ship on another cruise line. We love Royal Caribbean.

jimbo502    2 years ago

Been on the breeze many times without any issues. Call your credit card company and reverse the charges then maybe you will get some future onboard credit. I know some of the crew can be rude, just be rude back and remember tips are earned and not expected.

Kirstiesmom2001    2 years ago

Wow lots of issues. We have been on her 3 times and never experienced anything like this. Sorry.

michelleb1127    2 years ago

So sorry that you had such a negative experience. Maybe, try Royal Caribbean for your next one.

Rc45cruise    2 years ago

totaly surprise been there many many times never have a issue

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