dis appointment

Nov 9,2016
To whom it may concern;
    My name is David King.  On Oct 30-Nov 6, 2016- my wife  Melinda and I, took our 4th cruise on Carnival Cruise Lines out of Galveston, Texas. While we have enjoyed our vacations previously, this time was problematic for us. I wish to express my concerns. 
    We stayed in room 10275 on Lido deck. Upon arrival the Room cleaning service asked if I wanted my room cleaned in the morning or evening.  All that was ever done was trash emptied , towels replaced, and bed turned down . The room and bedding smelled horendous. We had packed lysol fortunately . We sprayed  the linens, carpets, and curtain in our Balcony room.

We dined in the Blush dining area on deck 3 aft. On night 2  and on night 4 my wife received hair and eyelash in her food. Of course we did not make a scene. But we did send it back. Two of the last three nights we just ate at Lido buffet.  I will say that the food was disappointing compared to the last 3 cruises we had on Carnival.
The waiter at our table in the dining room, gave us his story of hard luck. He had six kids, very expensive where he was from. Fishing for tips. 
Two nights at karoike, my paper with my requests to sing were overlooked. That has been one of my favorite parts of cruising.  I feel the staff was not organized enough to handle the jobs they were given. 
The Easy Breezy band was so unprofessional it was pitiful. They hadn't a clue for the most part what they were doing. But they laughed it off. 
One of the wait staff in Lido dining was visiting with us about his being robbed at gunpoint in Jamaica. So we decided to stay on board for the day . We got off and right back on . 
Upon returning home  my bank account had been drafted 3 times the amount necessary to cover my charges. In fact to date , Carnival still owes me $300.00.    
I also never received my $50 on board credit.  So I went to guest services and questioned it? 
They informed me that I did not have one when I booked.  I have sent this same info to the cruise.com to alert them as well. For I am certain I was told that I had a $50 on board credit.
I contemplated adjusting my gratuities. I suppose I should have, Just didn't. I am planning a cruise around Thanksgiving of 2017. My sons and daughter in laws and their kids, my mother and father in law, my daughter in laws parents are all planning to come along. I'm not certain at this time which cruise line I will use.
I wanted you to have this feedback so that perhaps another cruiser will not encounter these things that we did.
Again, this was our 2nd cruise in 2016 on Carnival. We have always enjoyed. 
Thank you for your time in reading my concerns.
        Sincerely,
        David & Melinda King

*** EDITED 11/14/16 BY CRUISELINE.COM TO REMOVE PERSONAL INFORMATION ***