Nice Boat but Customer Service Lacking

Carnival Breeze Cruise Review to Caribbean - Southern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

4.0 out of 5
8 Night Southern Caribbean (Miami Roundtrip)
Sail Date: March 28, 2015
Cabin Type: Balcony
Cabin Number: 7310
Traveled As: Singles/Friends
Reviewed: 2 years ago

I have traveled on several Carnival Cruises in the past and the "Dream" was the nicest ship out of all of them.  The food was very good also.  My only real complaint was the lack of customer service compared to other cruises.  We were told it was "too windy" to dock in Grand Turk and the cruise director reassured us that an itinerary of activities would be delivered to our staterooms for the "FUN" day at sea since we did not go to port.  This ended up being a broken promise.  Our room steward neglected to provide us with any information on debarkation on the last day of the trip which resulted in our missing the flight back home since our bags did not go through customs in time.  This ended up to be a costly mistake due to Carnival's negligence. 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

Matt the cruise director was great...all others were average or below average

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

There are no hot tubs near the pools so this is kind of awkward. One positive though is it kept kids from monopolizing the hot tubs.

5 out of 5
didn't stop
5 out of 5
5 out of 5
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