I paid for Balcony . . .

Caribbean Princess Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: December 27, 2015
Ship: Caribbean Princess
Cabin Type: Oceanview
Cabin Number: P204
Traveled As: Couple
Reviewed: 1 year ago

Hopefully, will read this as I paid top dollar for a balcony suite and when I got on board the ship it was a lower level room!

 

So, when we were shown to the room I immediately called and was put on hold for over 30 minutes.  They related that there was only 1 supervisor on duty and she was too busy to try to help out.

 

When calling my cruise ship to ask if I could upgrade, they told me the ship was full.  They also told me that had forward only $1099.00 to them even though I had paid $1850.00.

 

So, needless to say, my wife and I are disgusted with .

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
We had paid for a balcony and didn't get it.
3 out of 5
5 out of 5
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