service was poor,complaints not sloved,and Change direction from eastern to west carribbean

Caribbean Princess Cruise Review to Caribbean - Eastern

Experience: 4-6 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 11, 2014
Ship: Caribbean Princess
Cabin Type: Oceanview
Cabin Number: E-614
Traveled As: Couple
Reviewed: 3 years ago

Had several Issues not resolved Director over F&B Michael Glass was unprofessional& Disrespectful on contacting Customer when complaints came in. Several meetings with Clyde customer service desk& Elke director of service Issues over Guest related issues etc...feel she was getting No help from F&B Supervisor on my concerns and asked by Elke in office what I wanted (I stated) 4-days later after continued try's to contact F&B MR.Glass with No Avail  !! asked for 50 % off bill due to poor service inside Bars Wheelhouse Bar@ Sun deck

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
picture never showed Bunkbeds oneach side of walls-for 2-people as seen in this picture No Big Overhead Bunk Beds to hit your head on!!!!

Ship Tip

Elke Director of customers relations was nice but, had No Support by other Officers F&B did not go out of the way to please me or Compensate me for poor service.Which since we did not go to are Eastern Caribbean Cruise that we wanted we should have got 100 % excellence service to make up trip.

1 out of 5
never got to see N/A Changed direction to West
1 out of 5
Never got to see Change trip due to weather
1 out of 5
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