service was poor,complaints not sloved,and Change direction from eastern to west carribbean
Caribbean Princess Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: October 11, 2014
Ship: Caribbean Princess
Cabin type: Oceanview
Cabin number: E-614
Traveled as: Couple
Reviewed: 9 years ago
Review summary
Had several Issues not resolved Director over F&B Michael Glass was unprofessional& Disrespectful on contacting Customer when complaints came in. Several meetings with Clyde customer service desk& Elke director of service Issues over Guest related issues etc...feel she was getting No help from F&B Supervisor on my concerns and asked by Elke in office what I wanted (I stated) 4-days later after continued try's to contact F&B MR.Glass with No Avail !! asked for 50 % off bill due to poor service inside Bars Wheelhouse Bar@ Sun deck
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Elke Director of customers relations was nice but, had No Support by other Officers F&B did not go out of the way to please me or Compensate me for poor service.Which since we did not go to are Eastern Caribbean Cruise that we wanted we should have got 100 % excellence service to make up trip.
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Princess Cays (Cruise Line Private Island)