Terrible service in dining room

Item: Brilliance of the Seas
Rating: 3.9
Author: ras4436

Brilliance of the Seas Cruise Review to Caribbean - Western

ras4436

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 10

Helpful Votes: 259

Overall rating:

3.9 out of 5

Verified Review

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: January 07, 2019

Ship: Brilliance of the Seas

Cabin type: Balcony

Cabin number: 7066

Traveled as: Couple

Reviewed: 5 years ago

Review summary

As I have written above the wait staff in the main dining room were awful. I don't know where RCCL got these guys, but they should send them home...India ???

Embarkation

5 out of 5

Very good, no issues

Ship experiences

Food and Dining

3 out of 5

Food was ok, nothing bad, but nothing wonderful either.

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Wonderful to have live musicians playing with the shows. Singers & dances very good.

Service and Staff

3 out of 5

The absolute worst service I have ever received in a ships dining room. Waiters almost ignored you, took forever for the food to arrive & every meal there was some sort of mistake with the orders.

Ship Quality

5 out of 5

very clean

Cabin / Stateroom

4 out of 5

nice cabin, clean well taken care of by room steward.

Ports of call

Tampa, Florida

4 out of 5

George Town, Grand Cayman

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

4 out of 5

3 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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wgammon1 4 years ago

I am sorry you had a bad experience.

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katj 5 years ago

I hope RCL notes this feedback which I'm guessing you also provided on the survey. I had a similar lackluster MDR experience on Grandeur which is usually known to offer phenomenal service.

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