Unhappy with Customer Service on ship

Brilliance of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1.0 out of 5
Verified Review
4 Night Western Caribbean (Tampa Roundtrip)
Sail Date: April 18, 2016
Ship: Brilliance of the Seas
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 1 year ago

My husband and I don't drink alcohol and it seems the only way they try to solve any issues is with sending wine to your dinner table.  We don't drink, so all the other guests received wine that had the same problem as us, but we couldn't even get a $10 credit on our bill.  Sad world we live in that the only rewards offered are for alcohol products.

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5
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