My Review

Brilliance of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: December 14, 2015
Ship: Brilliance of the Seas
Cabin Type: Balcony
Cabin Number: 7590
Traveled As: Singles/Friends
Reviewed: 1 year ago

Overall We had a nice time with the exception of the issue with our room. When we booked with we specifically were told this room had no obstruction only to find out when we got to the room that the balcony was sitting right on top of the lifeboats.  Even though we could look out to the ocean we could not look down. Very disappointing. We called and were told that the documentation they looked at showed the room as non obstructed but when we spoke to guest services we were told the room had the partial obstruction. So here we were in the middle of a discrepancy and shouldn't be. The guy in guest services said he had no other rooms but did get us a free meal at chops grille which we appreciated.  Just having our vacation start out like that was a disappointment.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
see my comment above
3 out of 5
3 out of 5
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