Service Great, Accomidations below RCCL standard.

Brilliance of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: November 16, 2015
Ship: Brilliance of the Seas
Cabin Type: Balcony
Cabin Number: 7572
Traveled As: Couple
Reviewed: 1 year ago

As expected, service on RCCL Was great; however our expectations were vastly deflated with our cabin. The mattresses in room 7572 were absolutely HORRIBLE! Dilapidated and badly worn mattresses and pads made our sleep a awful. The cabin attendant and manager tried to fix it, but you can't fix a broken mattress. When they remodeled the ship, they needed to provide new mattresses as well. Poor showing relative to room accommodation. 5 nights of pain. 

*** EDITED 11/30/15 BY CRUISELINE.COM TO REMOVE OFFENSIVE VERBIAGE ***

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Bed was HORRIBLE! Hard, dilapidated, uneven, painful.
5 out of 5
5 out of 5
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