Service Great, Accomidations below RCCL standard.
Brilliance of the Seas Cruise Review to Caribbean - Western
Sail Date: November 16, 2015
Ship: Brilliance of the Seas
Cabin Type: Balcony
Cabin Number: 7572
Traveled As: Couple
Reviewed: 1 year ago
As expected, service on RCCL Was great; however our expectations were vastly deflated with our cabin. The mattresses in room 7572 were absolutely HORRIBLE! Dilapidated and badly worn mattresses and pads made our sleep a awful. The cabin attendant and manager tried to fix it, but you can't fix a broken mattress. When they remodeled the ship, they needed to provide new mattresses as well. Poor showing relative to room accommodation. 5 nights of pain.
*** EDITED 11/30/15 BY CRUISELINE.COM TO REMOVE OFFENSIVE VERBIAGE ***