Brilliance of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Vote

2 out of 5

Royal Caribbean Employees

Sail Date: April 25, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Inside

We booked thru .  Made last min upgrade changes to reservation of which were not received by RC employees thus we got held up 40 mins in port.  - what a mess.Angry

then we booked a island excursion of which NOT 1 RC employee was familiar with & gave our entire group the run-around.  Come to find out, the RC employees were from a different ship - no one from our ship was available &/or knew where we were to go!  We ended up loosing 1 hour and 20 mins OFF our excursion.  RC gave us a $40. refund is all.  AngryThe jet boat ride & the private island was magnificent!  LoveThis was our 2nd cruise w/RC...the 1st one "Majesty of the Seas" was way better - better organization better communication from RC staff.   Having 2 different confirmation numbers was VERY confusing & frustrating when checking into port.

Ship Quality
we had breakfast w/a huge group before we departed the ship in Tampa. NOT 1 bathroom worked! They were full & overflowing....GROSS!
Food and Dining
Service and Staff
Staff on board was great!
Onboard Activities
Destinations and Excursions
Once we were told where to meet to get on the JET BOAT, and made it to our destination - it was wonderful! Loosing an hour of valuable exursion time & $ due to RC employees ignorance, should not be tollerated!
Cabin / Stateroom

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