Royal Caribbean Employees
Brilliance of the Seas Cruise Review to Caribbean - Western
Sail Date: April 25, 2015
Cabin Type: Inside
Cabin Number: 9537
Traveled As: Couple
Reviewed: 2 years ago
We booked thru . Made last min upgrade changes to reservation of which were not received by RC employees thus we got held up 40 mins in port. - what a mess.
then we booked a island excursion of which NOT 1 RC employee was familiar with & gave our entire group the run-around. Come to find out, the RC employees were from a different ship - no one from our ship was available &/or knew where we were to go! We ended up loosing 1 hour and 20 mins OFF our excursion. RC gave us a $40. refund is all. The jet boat ride & the private island was magnificent! This was our 2nd cruise w/RC...the 1st one "Majesty of the Seas" was way better - better organization better communication from RC staff. Having 2 different confirmation numbers was VERY confusing & frustrating when checking into port.