Royal Caribbean Employees

Brilliance of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: April 25, 2015
Ship: Brilliance of the Seas
Cabin Type: Inside
Cabin Number: 9537
Traveled As: Couple
Reviewed: 2 years ago

We booked thru .  Made last min upgrade changes to reservation of which were not received by RC employees thus we got held up 40 mins in port.  - what a mess.Angry

then we booked a island excursion of which NOT 1 RC employee was familiar with & gave our entire group the run-around.  Come to find out, the RC employees were from a different ship - no one from our ship was available &/or knew where we were to go!  We ended up loosing 1 hour and 20 mins OFF our excursion.  RC gave us a $40. refund is all.  AngryThe jet boat ride & the private island was magnificent!  LoveThis was our 2nd cruise w/RC...the 1st one "Majesty of the Seas" was way better - better organization better communication from RC staff.   Having 2 different confirmation numbers was VERY confusing & frustrating when checking into port.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

5 out of 5
Staff on board was great!

Ship Quality

3 out of 5
we had breakfast w/a huge group before we departed the ship in Tampa. NOT 1 bathroom worked! They were full & overflowing....GROSS!

Cabin / Stateroom

5 out of 5
5 out of 5
1 out of 5
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