Queues, queues & more queues.

Azura Cruise Review to Baltic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 15

Overall rating:

3.4 out of 5
Azura

Baltic

Sail date: June 09, 2018

Ship: Azura

Cabin type: Oceanview

Cabin number: P325

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Having cruised on the Azura several times before we were not expecting any surprises. How wrong can you be. The biggest surprise was QUEUEING, MORE QUEUEING & MORE QUEUEING. It started with queueing for the Peninsular restaurant on the first night. There was about 50 people waiting for the doors open @ about 5:55pm. That wasn't TOO bad. The worst was when the queue was around three sides of the Atrium. There was no one night when the queue was less than 50 @ 5:55pm. We tend not to go the "West End Style" shows because there are a much of a muchness having seen most of the shows many times before. However we decided to go the new Stephen Mulhern spectacular magic show. Since it was close to the start of the show we didn't expect there to be many seats left. We weren't disappointed with two seats right in the middle of the lower circle. Why are people so inconsiderate. So we left without fighting our way though. We went back out for the later show about 1/2 an hour before the start & guess what there was approaching 100 people already queueing, so we didn't join the queue. You wouldn't think that there would be many more opportunities for queueing, how wrong we were to think that. Two days after we left St Petersburg P&O decided to have their Russian bazaar & this was another opportunity to queue. The final opportunity for queueing was when we were due to collect the drinks we had purchased onboard. Twenty minutes after P&O opened the doors we were still 20 yards from getting into the room & with only one person seemingly coming out every 2/3 minutes we decided not to queue any longer as we had a pre-booked dinner reservation. I know that these queues are not down to P&O but individuals. Every one we spoke to had never experienced queueing seen on Azura or any other cruise ship. Azura is sadly in need of an overhaul & review of management procedures. Have you ever tried to watch a LEGO movie when the outdoor screen has many large black blocks instead of film details. Many of the staff in the buffet restaurant still wear blinkers when it comes to collecting dirty plates or wiping tables. However staff in the Costa coffee bar seem to have the same DNA as they didn't see us trying to get served by waving our hands as they walked by. We did not see many waiting staff walking too far from the bars to satisfy cruisers thirst. Nor do the staff enforce the sanitation requirements when coming onboard or entering the buffet or asking cruisers to vacate dining tables @ peak times. People were left walking around with trays looking for somewhere to sit when people were sat there on sea days playing cards or reading books because there appears to be insufficient places to sit indoors on inclement days. The cabin steward unfortunately did not meet the previous high standards set by others. In this day & age I find it strange that P&O still insist on hearding people around lovely towns & cities on trips without the means of clearly imparting information. Guides using a radio microphone with all the group having a radio receivers to hear what is being said even when not in close proximity to the Guide is becoming the norm. Despite all the moaning I have done overall we enjoyed the cruise

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Breakers Bar

3 out of 5

Overall the music was good except when the “Caribbean” band played their music far too loud especially when you where if the hot tubs.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

If you don’t like queueing don’t go.

Ports of call

Travemunde (Lubeck), Germany

4 out of 5

Helsinki, Finland

4 out of 5

St. Petersburg, Russian Federation

4 out of 5

Tallinn, Estonia

5 out of 5

Stockholm, Sweden

4 out of 5

Copenhagen, Denmark

4 out of 5

Skagen, Denmark

4 out of 5

Disembarkation

4 out of 5
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