Beautiful Ship. Not customer Centric

Item: Anthem of the Seas
Rating: 3.2
Author: WayneAudley

Anthem of the Seas Cruise Review to Europe - Western Europe

WayneAudley

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.2 out of 5

7 Night Spain & France (Southampton Roundtrip)

Sail date: August 27, 2023

Ship: Anthem of the Seas

Cabin type: Oceanview

Cabin number: 3570

Traveled as: Family (older children)

Reviewed: 8 months ago

Review summary

Overall the ship was impressive with several restaurants, bars, and activities. Ports were AWESOME. As minority guests, we found that Houskeeping and other back of house staff were more accommodating and engaging with us than main line staff. Waiters and Cabin Attendants were awesome and we took great care of them. Many front line staff like entry hostesses, shop attendees, ( except watch, jewelry and Liquor stores) and other outlet or entertainment leadership were sarcastic and showed very little hospitality. Many walked right by us and looked straight at us without even an acknowledgement. We did not feel the warmth from many key staffers at all. We also felt that WIFI Cost was too excessive for the limited time used. This would not be a ship we would recommmend or choose again. We feel that some staff may be a little burned out. The Captain and Leadership must find ways to fix that FAST.