Overall okay but nothing special.. Celebrity and Norwegian do a better job (for different reasons) in my opinion.. RCL has grown too fast and is not able to maintain its quality and service overall.. Its a shame..
We will not consider them again in our future travels as our concerns were never addressed at any time on board.
Embarkation
4 out of 5
Smooth and fast- RCL has gotten this one right..Car drop off in adjacent and expensive lot to actually boarding the ship took less than half an hour.. But once on board not all restaurants open and the Windjammer (main cafeteria)( is super packed and not large enough to accommodate all.. many ships have main restaurants open but not this one so its a very uncomfortable, Its like sardines in a can at lunch. If you can find a table to sit at there are constant waves of people passing by and rubbing against you.. and hovering and stalking ! Not very comfortable at all....
Ship experiences
Food and Dining
2 out of 5
Food at buffets are overall acceptable but they annoyingly close completely down to get ready for each session, instead of rolling half the windjammer down between lunch and say dinner so that you can always get something.. This is a practice at all restaurants/venues such as solarium and two seventy as well as windjammer and you are forced to hop around looking for something to eat... its a very uncomfortable issue. We were told that RCL had about 1600 children on board for this cruise.. Seems they had a special deal.. Packs of unsupervised kids roamed around , hitting all the elevator buttons and causing turmoil in many areas, including the ones reserved for adults.. Security seemed non existent or unwilling to address.. way too many kids.. Not sure RCL cares as they make lots of money on them...Very disappointing as this ruined the experience !!!
Jamie's Italian
5 out of 5
Food and service were excellent and worth the upcharge.. Special thanks to Mihaela for making our dinner there most pleasant.. warm, engaging and a specialist regarding all menu items. Her knowledge of Italy and our love for all things Italian endeared us to her, and we returned a second night because of her ! She is a true professional and represents RCL with class, definitely a cut above!
Coastal Kitchen
5 out of 5
Excellent food and service- They will also get you anything from main dining room menus.. Kudos to Ruben and Juan who did a fantastic job for us..
Onboard Activities
3 out of 5
Entertainment
3 out of 5
singers and dancers terrific, there was no command of the entertainment spaces. Kids ran amok, no one intervened. Teenagers vaping, toddlers crying middle schoolers strutting, didn't matter. Parents obviously believed their right to the cruise experience meant not watching their kids. Security finally removed kids on the last night, on previous nights they ruined the experience. We walked out three nights because of the bedlam. Disgraceful. and the cruise director made jokes about them Unprofessional and enabling !
Solarium
3 out of 5
Ship was half the time in cold weather so solarium is a valued asset to have.. However there is a big issue with not enough chairs( i estimate you can easily get 100 more in by swapping out the round ones and moving them closer like in inside pool..Fights over people claiming chairs for the day and disappearing were frequent.. Not pleasant and welcome- this can be easily fixed if RCL wants to address and police the area better..
Children's Programs
we did not bring children clearly inadequate based on the volume of roaming kids.
Service and Staff
5 out of 5
Overall staff were very pleasant and competent.. Wilbur , our cabin attendant was outstanding!!!
Ship Quality
3 out of 5
Our cabin was immaculate except for some ants on the balcony.
common areas were clean but pool areas very little attention to bar service, towel pickup, place was very messy most of the time.
Cabin / Stateroom
3 out of 5
Cabin very nice and spacious enough for two.. very well situated and quiet..Beds were rock hard- like sleeping on a floor which caused many a body ache.. Seems RCL wants to encourage you to get regular massages to work out the pain that the beds inflict.. Everyone we spoke to complained about the beds.. RCL you need to fix this as a matter of urgency.. Very bad!!! Four days off the ship still have a backache, awful!!!
Ship tip
Bring a cushioned mattress topper cause your body will hurt if you do not... My luggage was held by security because of two bottles of water- not good PR- seems they want you to buy expensive drinks on board and changed their policy.. Also the internet VOOM service is pricey and sporadic.. The commercial on the cabin TV said $12.99 but they were charging 15.99 per day for the basic service.. That i call bait and switch- poor representation of services..
seems there was a very very large fee attached to port charges for this stop.. You can do better than Miami.. and save us several hundred each in charges..RCL used this stop to parade around travel agents while in port..
Wow
I had such a total opposite experience :(
Anthem is my favorite! Service was amazing
My first cruise was on Norwegian and I really liked it
Next cruise on royal and I immediately said I’ll never do Norwegian again! Lol
To each his own I guess
I’ve come around and now I think I would try some of Norwegians newer ships there was nothing wrong with it really- just dies not compare to the quality of Royal in my opinion
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
